Darrel Gabe Jr.
Las Vegas
Summary
Dynamic IT professional with extensive experience in IT support and coordination, complemented by a solid foundation in the gaming industry. Proven ability to troubleshoot complex technical issues and enhance system performance, ensuring seamless operations and user satisfaction. Eager to leverage a diverse skill set in a challenging IT environment that fosters innovation and growth. Committed to delivering high-quality solutions while adapting to evolving technological landscapes.
Overview
3
3
years of professional experience
2
2
Certification
Work History
IT Coordinator
SLAM! Nevada
05.2023 - Current
- Assist with managing and maintaining IT systems and infrastructure for a dynamic educational institution.
- Provide technical support to faculty and students, ensuring smooth operation of digital learning platforms.
- Collaborate with IT team to implement new technology solutions and enhance overall network security.
- Image desktop & laptop computers as needed.
- Enroll & update various brands and models of Chromebooks.
- Troubleshoot devices to identify and solve issues with hardware or software performance.
- Track and maintain an adequate supply of desktop, laptop, and Chromebook parts.
- Assist with routine maintenance on servers and systems, keeping networks fully operational during peak periods.
- Provide remote technical assistance to faculty and students when necessary.
IT Support Tech
Somerset North Las Vegas
08.2022 - 04.2023
- Delivered timely and effective technical support to faculty and students, resolving IT issues promptly.
- Assisted in the setup and configuration of computer systems, printers, and network devices.
- Participated in IT projects and initiatives to improve school technology resources and services.
- Resolved level 1 technical issues with software, hardware, and peripherals.
- Resolved technical support tickets using a Jira ticketing system.
Table Games Dealer
Station Casinos
11.2019 - 07.2021
- Managed table games and ensured fair play in accordance with casino regulations.
- Provided exceptional customer service and resolved customer queries and concerns.
- Maintained a professional demeanor and upheld the integrity of the gaming environment.
Guest Services Ambassador
Station Casinos
05.2019 - 11.2019
- Work under pressure in a fast-paced environment with multiple priorities.
- Promoting features of the Slot Player’s Club and assist in slot promotions, as required.
- Signing up guests into the Slot Player’s Club.
- Responsible for recognizing and explaining simple Ticket Out / Ticket In jams.
- Knowledge of local jurisdiction gaming laws (federal, state, etc.) and attendant regulations as well as the Company’s internal controls, policies, and procedures.
- Handle jackpot requests and transactions.
Security Bike Officer
Station Casinos
03.2015 - 05.2019
- Protect cash and chip transfer to and from various parts of the gaming floor.
- Perform all work in compliance with casino regulations and applicable state laws.
- Respond promptly to all alarms and disturbances.
- Manage casino assets with integrity and efficiency.
- Manage challenging and precarious conditions without disturbing casino operations.
Education
Cybersecurity and Information Assurance - Cybersecurity
Western Governor’s University
Utah11-2027
Skills
- Technical troubleshooting
- Strong written communication
- Leadership
- Technical maintenance proficiency
- Equipment maintenance
- Installations
- Privacy and Security
- Customer support
- IT asset management
- Application support
- ITIL processes
- Team collaboration
Certification
- A+, CompTIA, 2022-05-01, 2025-05-01
- ITIL v4 Foundation, AXELOS, 2021-10-01
Timeline
IT Coordinator
SLAM! Nevada
05.2023 - Current
IT Support Tech
Somerset North Las Vegas
08.2022 - 04.2023
Table Games Dealer
Station Casinos
11.2019 - 07.2021
Guest Services Ambassador
Station Casinos
05.2019 - 11.2019
Security Bike Officer
Station Casinos
03.2015 - 05.2019
Cybersecurity and Information Assurance - Cybersecurity
Western Governor’s University