Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Darrel Gabe Jr.

Las Vegas

Summary

Dynamic IT professional with extensive experience in IT support and coordination, complemented by a solid foundation in the gaming industry. Proven ability to troubleshoot complex technical issues and enhance system performance, ensuring seamless operations and user satisfaction. Eager to leverage a diverse skill set in a challenging IT environment that fosters innovation and growth. Committed to delivering high-quality solutions while adapting to evolving technological landscapes.

Overview

3
3
years of professional experience
2
2
Certification

Work History

IT Coordinator

SLAM! Nevada
05.2023 - Current
  • Assist with managing and maintaining IT systems and infrastructure for a dynamic educational institution.
  • Provide technical support to faculty and students, ensuring smooth operation of digital learning platforms.
  • Collaborate with IT team to implement new technology solutions and enhance overall network security.
  • Image desktop & laptop computers as needed.
  • Enroll & update various brands and models of Chromebooks.
  • Troubleshoot devices to identify and solve issues with hardware or software performance.
  • Track and maintain an adequate supply of desktop, laptop, and Chromebook parts.
  • Assist with routine maintenance on servers and systems, keeping networks fully operational during peak periods.
  • Provide remote technical assistance to faculty and students when necessary.

IT Support Tech

Somerset North Las Vegas
08.2022 - 04.2023
  • Delivered timely and effective technical support to faculty and students, resolving IT issues promptly.
  • Assisted in the setup and configuration of computer systems, printers, and network devices.
  • Participated in IT projects and initiatives to improve school technology resources and services.
  • Resolved level 1 technical issues with software, hardware, and peripherals.
  • Resolved technical support tickets using a Jira ticketing system.

Table Games Dealer

Station Casinos
11.2019 - 07.2021
  • Managed table games and ensured fair play in accordance with casino regulations.
  • Provided exceptional customer service and resolved customer queries and concerns.
  • Maintained a professional demeanor and upheld the integrity of the gaming environment.

Guest Services Ambassador

Station Casinos
05.2019 - 11.2019
  • Work under pressure in a fast-paced environment with multiple priorities.
  • Promoting features of the Slot Player’s Club and assist in slot promotions, as required.
  • Signing up guests into the Slot Player’s Club.
  • Responsible for recognizing and explaining simple Ticket Out / Ticket In jams.
  • Knowledge of local jurisdiction gaming laws (federal, state, etc.) and attendant regulations as well as the Company’s internal controls, policies, and procedures.
  • Handle jackpot requests and transactions.

Security Bike Officer

Station Casinos
03.2015 - 05.2019
  • Protect cash and chip transfer to and from various parts of the gaming floor.
  • Perform all work in compliance with casino regulations and applicable state laws.
  • Respond promptly to all alarms and disturbances.
  • Manage casino assets with integrity and efficiency.
  • Manage challenging and precarious conditions without disturbing casino operations.

Education

Cybersecurity and Information Assurance - Cybersecurity

Western Governor’s University
Utah
11-2027

Skills

  • Technical troubleshooting
  • Strong written communication
  • Leadership
  • Technical maintenance proficiency
  • Equipment maintenance
  • Installations
  • Privacy and Security
  • Customer support
  • IT asset management
  • Application support
  • ITIL processes
  • Team collaboration

Certification

  • A+, CompTIA, 2022-05-01, 2025-05-01
  • ITIL v4 Foundation, AXELOS, 2021-10-01

Timeline

IT Coordinator

SLAM! Nevada
05.2023 - Current

IT Support Tech

Somerset North Las Vegas
08.2022 - 04.2023

Table Games Dealer

Station Casinos
11.2019 - 07.2021

Guest Services Ambassador

Station Casinos
05.2019 - 11.2019

Security Bike Officer

Station Casinos
03.2015 - 05.2019

Cybersecurity and Information Assurance - Cybersecurity

Western Governor’s University
Darrel Gabe Jr.