Darrel Lockridge
Summary
Dynamic leader with proven success at Cintas, driving sales growth and operational excellence. Achieved top performance rankings and improved profitability through strategic initiatives. Expert in operations management and team leadership, fostering high-impact collaboration and accountability. Recognized for enhancing customer relationships and optimizing performance, delivering measurable results and efficiency gains.
Overview
10
10
years of professional experience
Work History
Service Manager
Cintas
Salt Lake City, USA
10.2022 - Current
- Achieved Top 3 performance ranking in Personal Catalog sales for FY23.
- Maintained average. Weekly catalog volume of $761+, driving consistent revenue growth.
- Delivered Outstanding Achievement Award (OAA) performance success in FY 24.
- Met or exceeded quarterly performance targets across FY24 and FY25 (Q1, Q2, Q3 milestones achieved)
- Led weekly team alignment meetings to drive the execution of strategic priorities and performance accountability.
- Developed team capability through coaching, resulting in improved service and sales outcomes.
Service Supervisor
Cintas
Salt Lake City, USA
10.2021 - 10.2022
- Maintained zero open routes while achieving a 10:1 Route Specialist ratio
- Successfully retained two high-risk key accounts, preventing revenue loss
- Improved regional ranking from 33rd to 11th in KPI standings within one fiscal period
- Achieved Top 10% PEAK performance ranking in FY23
- Drove 100% participation in CORE training sessions, delivering top-tier revenue contribution
Stockroom Supervisor
Cintas
Salt Lake City, USA
08.2019 - 10.2021
- Reduced material costs from 15% to 13.25%, improving profitability
- Increased On-Time With (OWT) execution to 98.96%, exceeding operational benchmarks
- Implemented cross-training program, improving workforce flexibility and efficiency
Service Sales Representative
Cintas
Salt Lake City, USA
03.2018 - 05.2019
- Increased route performance ranking from #240 to #39, through strategic sales growth and pricing discipline
- Maintained 100% pricing integrity, maximizing revenue retention
- Delivered 3% volume growth within 6 months through targeted sales campaigns and customer engagement
Executive Team Leader, Operations
Target
Salt Lake City, USA
07.2016 - 03.2018
- Led operations for a $22M+ retail location, ensuring execution of all operational processes
- Achieved 99% team engagement score, earning regional recognition
- Spearheaded rollout of Buy Online Pickup in Store (BOPIS) program, including training and operational implementation
- Developed leaders and team members through structured coaching and delegation
Education
Bachelor of Science - Business Administration & Management
Rocky Mountain College
Billings, MT06.2006
Skills
- Operations Management
- Sales Growth & Strategy
- Team Leadership & Coaching
- Customer Relationship Management
- Performance Optimization
- Problem Solving & Decision-Making
- Process Improvement
- Cross-Functional Collaboration
- High-impact leadership
- KPI Improvement
- Cost Reduction
- Efficiency Gains
- Accountability
- Execution
Timeline
Service Manager
Cintas
10.2022 - Current
Service Supervisor
Cintas
10.2021 - 10.2022
Stockroom Supervisor
Cintas
08.2019 - 10.2021
Service Sales Representative
Cintas
03.2018 - 05.2019
Executive Team Leader, Operations
Target
07.2016 - 03.2018
Bachelor of Science - Business Administration & Management
Rocky Mountain College