Trey Alexander
Denton
Summary
Operations and hospitality leader with over 8 years of experience in managing high-volume customer-facing businesses. Demonstrated success in leading teams of 50+ employees, implementing operational systems, and enhancing customer satisfaction in multi-million-dollar environments. Skilled in process improvement, training development, event sales coordination, and cross-functional leadership. Open to opportunities in operations, customer success, business development, or hospitality leadership.
Overview
9
9
years of professional experience
Work History
Service Manager
Union Bear Brewing Co.
Denton
04.2024 - Current
- Managed front-of-house operations for high-volume brewery and restaurant generating $5 million to $6 million annually.
- Led onboarding and training for over 50 front-of-house employees across diverse service roles.
- Developed and standardized operational procedures, including sidework systems and service checklists.
- Transitioned private events program from manual contract management to Toast Events platform.
- Coordinated execution of private events, handling guest communication, scheduling, and contracts.
- Collaborated with leadership on staffing, scheduling, labor management, and customer experience initiatives.
- Maintained high guest satisfaction standards, contributing to average ratings exceeding 4.8 on Yelp and Google.
- Supported implementation and adoption of operational software, including Restaurant365 and Toast systems.
Front of House Manager
Harvest House
Denton
12.2019 - 03.2024
- Promoted from bartender to management role in high-volume bar and live music venue.
- Managed nightly operations, including staffing, customer service, inventory coordination, and event execution.
- Oversaw employee performance through coaching and conflict resolution in fast-paced environment.
- Assisted with event coordination and guest experiences during live entertainment programming.
- Enhanced customer retention through relationship-focused service and operational consistency.
Manager
CJs Coffee Cafe
Denton
09.2017 - 12.2019
- Directed daily operations encompassing staff supervision, customer service, and inventory management.
- Trained and onboarded new employees, ensuring adherence to service and operational standards.
- Coordinated workflow improvements to enhance efficiency during peak periods.
- Resolved customer concerns and addressed operational issues in real time.
Education
Some College (No Degree) - Merchandising, Design, Photography
Savannah College of Art And Design
Atlanta, CASome College (No Degree) - Business
Austin College
Sherman, TXSome College (No Degree) - General Studies
Grayson College
Denison, TXSkills
- Operations management
- Team leadership
- Process improvement
- Staff development and training
- Event operations
- Revenue growth strategies
- Customer experience enhancement
- Client relations management
- Scheduling and labor management
- Cross-functional coordination
- Conflict resolution techniques
- Workflow optimization
- SOP development
- Performance coaching
Timeline
Service Manager
Union Bear Brewing Co.
04.2024 - Current
Front of House Manager
Harvest House
12.2019 - 03.2024
Manager
CJs Coffee Cafe
09.2017 - 12.2019
Some College (No Degree) - Merchandising, Design, Photography
Savannah College of Art And Design
Some College (No Degree) - Business
Austin College
Some College (No Degree) - General Studies
Grayson College