Jakiea Autrey
Roanoke,AL
Summary
Experienced customer service professional with extensive experience leading customer service operations, supervising teams, and improving overall client satisfaction. Proven ability to build strong customer relationships, streamline processes, and exceed company goals in fast-paced environments. Strong communicator dedicated to delivering high-quality service and operational excellence. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude. Proficient in using independent decision-making skills and sound judgment to impact company success positively. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance, while maintaining efficient daily operations with over 10 years of professional experience.
Overview
15
15
years of professional experience
Work History
Service Manager
Teel’s Quality Tire
Lafayette, AL
01.2017 - Current
- Invoicing, billing, and QuickBooks reconciliation
- Maintain inventory and coordinate parts ordering
- Analyze service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Conducted regular performance reviews, providing constructive feedback to foster employee development and engagement.
Service Advisor / Assistant Store Manager
Gray’s Tire & Service Center
Auburn, AL
01.2016 - 01.2017
- Assisted with overall store operations and employee supervision
- Scheduled customer appointments and prepared service estimates
- Managed customer accounts and handled service-related concerns
- Supported inventory tracking and daily sales reporting
Parts / Sales Manager
Plainsman Tire, Inc.
Auburn, AL
01.2014 - 01.2016
- Managed parts inventory and customer sales transactions
- Assisted customers with product recommendations and purchases
- Maintained vendor relationships and coordinated supply orders
- Oversaw daily operational and administrative duties
Inventory Management Associate
Walmart
Auburn, AL
01.2014 - 01.2014
- Maintained inventory accuracy and stock organization
- Assisted with merchandise tracking and inventory procedures
- Supported team operations in a fast-paced retail environment
Sales Chat Representative
Afni
Opelika, AL
01.2014 - 01.2014
- Assisted customers through online sales and support chat systems
- Resolved customer questions and provided product information
- Maintained professionalism while meeting performance goals
Security Officer
AlliedBarton Security Services
Auburn, AL
01.2013 - 01.2014
- Monitored property and ensured safety procedures were followed
- Prepared incident reports and maintained security documentation
- Assisted visitors and responded to emergencies when necessary
Clerical Assistant / Police Department Jailer, Patrolman & Dispatcher
City of Roanoke
Roanoke, AL
01.2012 - 01.2013
- Performed clerical and administrative office duties at City Hall
- Managed communications and dispatch responsibilities
- Assisted law enforcement staff with daily operational support
- Maintained records and handled confidential information
Education
High School Diploma -
Handley High School
Roanoke, AL05.2013
Skills
- Customer Service
- Team Leadership
- Conflict Resolution
- Operations Management
- Sales & Inventory Management
- Accounts Payable & Receivable Processing
- Data Entry
- Administrative Support
- Communication Skills
- Problem Solving
- Scheduling & Coordination
- Retail Operations
- Microsoft Office
- Filing & Documentation
- Confidentiality Handling
- Positive attitude
- Team leadership
- Multitasking and organization
- Critical thinking
- Reliable and responsible
- Employee training and development
- Time management
- Goal oriented
Academic Awards
Visual Arts Award, Outstanding African American Achievement Award, Rotary Youth Leadership Award, Handley High School Ambassador, Going Above and Beyond Award
Community Service & Volunteer Activities
After School Tutor (2 years), Boys and Girls Club Volunteer (3 years), Relay for Life Volunteer (4 years), Randolph County Learning Center Volunteer (3 years), Handley High School Office Assistant (2 years), Roanoke, AL Christmas Parade Committee (1 year), Bridging the Gap Community Volunteer (2 years)
Timeline
Service Manager
Teel’s Quality Tire
01.2017 - Current
Service Advisor / Assistant Store Manager
Gray’s Tire & Service Center
01.2016 - 01.2017
Parts / Sales Manager
Plainsman Tire, Inc.
01.2014 - 01.2016
Inventory Management Associate
Walmart
01.2014 - 01.2014
Sales Chat Representative
Afni
01.2014 - 01.2014
Security Officer
AlliedBarton Security Services
01.2013 - 01.2014
Clerical Assistant / Police Department Jailer, Patrolman & Dispatcher
City of Roanoke
01.2012 - 01.2013
High School Diploma -
Handley High School