Wesley Greene
Mechanicsburg,PA
Summary
With a proven track record at Brenner Pre-owned, I excel in driving customer satisfaction and team performance. Leveraging strong problem-solving and leadership skills, I've successfully resolved escalated complaints and enhanced service quality. My technical expertise and commitment to continuous improvement have been pivotal in achieving operational excellence and fostering a culture of accountability.
Overview
38
38
years of professional experience
Work History
Service Manager
Brenner Pre-owned
01.2023 - Current
Service Manager
Platinum Credit Ltd - Hq
03.2020 - 05.2024
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Technician Team Leader/Mechanic Shop Foreman
Sun Motor Cars Audi
11.2007 - 03.2020
- Evaluated team performance regularly, providing constructive feedback and targeted coaching for improvement.
- Contributed to ongoing process improvements by identifying inefficiencies and suggesting innovative solutions.
- Served as a technical resource for colleagues seeking assistance or guidance on specific tasks or challenges.
- Established performance metrics for technicians, driving accountability and continuous improvement within the team.
Technician and Shop Foremen
Autohaus AUDI VW
05.2000 - 11.2007
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Technician
Apple AUDI VW Dealership
02.1987 - 03.2000
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Education
Master Guild Technician
Audi Academy
Marydel, MD03-2022
No Degree - General Studies
Red Land
Etters, Pa11-1979
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Employee training and development
- Customer service management
- Time management
- Conflict resolution
- Goal oriented
- Workflow management
- Team collaboration and leadership
- Trustworthy and honest
- Employee relations
- Workplace safety
- Documentation and reporting
- Crew leadership
- Employee supervision
- Service scheduling
- Operational efficiency
- Work Planning and Prioritization
- Staff motivation
- New employee hiring
- Policy and procedure enforcement
- Service quality management
- Service documentation
- Estimating and quoting
- Technical troubleshooting
- Continuous improvement
- Service and parts teams management
- Quality control
- Coaching and mentoring
- Rapport building
- Technical support
- Preventive Maintenance
- Staff training and development
- Relationship building
- Analytical thinking
- Mechanical diagnostics
- Customer satisfaction measurement
- Shift scheduling
- Service delivery optimization
- Service order flow
- Client retention strategies
- Staff supervision
- Flexible schedule
- Schedule management
- Supply ordering
- Budget control
- Performance evaluations
- Upselling
- Leadership development
- Sales support
- After-sales support
- Maintenance planning
Timeline
Service Manager
Brenner Pre-owned
01.2023 - Current
Service Manager
Platinum Credit Ltd - Hq
03.2020 - 05.2024
Technician Team Leader/Mechanic Shop Foreman
Sun Motor Cars Audi
11.2007 - 03.2020
Technician and Shop Foremen
Autohaus AUDI VW
05.2000 - 11.2007
Technician
Apple AUDI VW Dealership
02.1987 - 03.2000
Master Guild Technician
Audi Academy
No Degree - General Studies
Red Land
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