Summary
Overview
Work History
Education
Skills
Timeline
Generic

Darrell Beck

Mattoon,IL

Summary

Performance management professional with a proven track record of enhancing team efficiency and implementing effective performance strategies. Highly regarded for strong focus on team collaboration and delivering results. Recognized for adaptability to changing needs and proficiency in leadership and communication skills.

Overview

21
21
years of professional experience

Work History

Online Performance Manager/Travel Technology Program Manager

BCD Travel
03.2023 - Current
  • Provided web-based technical support for clients via email.
  • Proficient use of Microsoft Word, Excel, PowerPoint, Outlook, Teams, and Access.
  • Maintained project spreadsheets (Smartsheet/Excel), resulting in greater efficiency and productivity.
  • Enhanced employee engagement through tailored training programs and workshops.
  • Conducted thorough assessments of employee performance, identifying strengths and areas for growth.
  • Developed comprehensive performance management strategy, resulting in increased efficiency and productivity across departments.
  • Developed, tracked and analyzed variance of key performance measurements.
  • Facilitated cross-departmental collaboration, fostering a culture focused on continuous improvement and shared success.
  • Leveraged analytical tools to provide insight and enhance performance.
  • Maintained open lines of communication between managers and employees for a transparent organizational culture that valued feedback.
  • Led quarterly performance reviews, setting attainable goals based on individual strengths and business needs.
  • Cultivated strong relationships with key stakeholders, ensuring effective communication across all levels of the organization.
  • Streamlined internal processes for more effective workflow, reducing bottlenecks and improving overall performance.

Online Technology Specialist

BCD Travel
03.2004 - 04.2013
  • Proficiency in multiple GDS platforms including Sabre, Apollo/Galileo, and Worldspan.
  • Management of profile data utilizing Microsoft Access
  • Programming of data for upload to private-branded websites for Fortune 100/500 companies.
  • Implemented online booking tools for a global customer base resulting in an overall increase in productivity of 30%.
  • Improved customer satisfaction by providing timely and effective technology support.
  • Provided exceptional customer service by troubleshooting technical issues promptly and accurately resolving problems.
  • Logged updates on support tickets to communicate status to users and managers.
  • Championed the successful migration of legacy systems to modern platforms, resulting in seamless data transfer and improved operational efficiency.
  • Streamlined internal processes through automation, reducing manual workload for staff members.

Education

Associate in Applied Science - Medical Coding

Lake Land College
Mattoon, IL
12.2023

Associate in Arts - Liberal Arts

Lake Land College
Mattoon, IL
01.2016

Associate in Arts - Music

Lake Land College
Mattoon, IL
01.1989

Skills

  • Productivity enhancement through data accuracy
  • Technology support across diverse client needs
  • Technology advancement reporting for clients
  • Client communication and collaboration
  • Knowledgeable in travel processes and innovations
  • Cross-departmental collaboration for customer issue resolution
  • GDS proficiency: Sabre, Amadeus, Apollo
  • Accuracy-focused database management
  • Client-centric approach
  • Data-driven performance assessment
  • Data analysis
  • Client engagement strategies

Timeline

Online Performance Manager/Travel Technology Program Manager

BCD Travel
03.2023 - Current

Online Technology Specialist

BCD Travel
03.2004 - 04.2013

Associate in Arts - Liberal Arts

Lake Land College

Associate in Arts - Music

Lake Land College

Associate in Applied Science - Medical Coding

Lake Land College