Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Federally Required Information
Generic

DARRELL FAULKNER

Orange City

Summary

I am a people person, i enjoy meeting and getting to know people and building relationships. I enjoy a career where i can manage my time and set goals daily, weekly, and overall.

Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Dispatch/Sales Associate

GCC
Orange City, IA
09.2025 - Current
  • Delivered exceptional customer service to enhance client satisfaction and loyalty.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Educated customers on products and would help them choose the right one for them.

Route Sales Representative

Schwans CYGNUS HOME SERVICES LLC
Spencer, IA
01.2022 - 11.2024
  • I would Prep my truck daily, get my route checked and prepped. During my daily route i would build sales and relations with existing customers, find new customers to sign up and build new sales with, then deliver any preorders i had for the day.
  • I recently rejoined with Yelloh/Schwans, and brought back a neglected very badly run route to sales levels it had never had in the length of a few months.
  • Managed inventory levels, ensuring product availability and timely deliveries to meet customer demands.
  • Developed and maintained strong customer relationships through regular route visits and effective communication.
  • Implemented efficient routing strategies to optimize delivery schedules and reduce operational costs.
  • Maintained positive relationships with customers using good communication and follow-through abilities.
  • Boosted revenues by upselling and cross-selling products to new and established customers.
  • Maximized sales through effective territory management and strategic route planning.

Shift Leader

Brew
Spencer, IA
09.2021 - 12.2021
  • Prep the store in the morning, which included some food prep, and getting register money ready. I would train all new employees. I would also run closing shift so had to make sure stocking was all up, and do all shut down duties on money, deposits, and credit card machine. During the day i would work with customers and build relationships with all customers.
  • Trained and mentored staff to enhance performance and customer engagement.
  • Supervised daily operations ensuring efficient workflow and high-quality service.
  • Managed inventory levels, ensuring stock availability while minimizing waste.
  • Resolved customer complaints promptly to maintain satisfaction and loyalty.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Crew Member

Culvers
Marshall, MN
02.2020 - 07.2020
  • Food prep and burger cook, dishes and all cleaning as needed.
  • Maintained cleanliness and organization of dining and kitchen areas to ensure compliance with health standards.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Area Manager

RCX
Marshall, MN
03.2015 - 10.2019
  • I was in charge of My location, and 5 other locations in the area. I would handle any customer complaints or issues and all employee issues at all locations. I would train all new employees at my locations. I would run all logistics on making sure shifts and runs were covered. I had company vehicle and worked from home.
  • The basic job and job of all my employees, we would run train crews to and from their locations, to where they needed to go, this would be anywhere from within 4 hour radius.
  • Trained and mentored staff, fostering a culture of continuous improvement and accountability.
  • Coordinated logistics strategies, enhancing supply chain effectiveness and responsiveness to customer demands.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Resolved conflicts promptly to promote positive environment for customers.

Assistant Manager Retail

Runnings
Montevideo, MN
12.2008 - 01.2015
  • My main duties were I was in charge of all freight incoming and outgoing, 2 in store departments (sporting goods and Automotive), all forklift needs, and outside set-ups, deposits, open and closing duties managing shifts. For both of my in store departments I was in charge of ordering most inventory and finding new products for sales and setting up displays and sets in my departments.
  • When i became Assistant Manager, i also ran shifts open through closing, took care of deposits and sales. Handled any customer or employee issues as needed.
  • Oversaw merchandising strategies, improving product visibility and store layout effectiveness.
  • Coordinated store operations to ensure compliance with company policies and procedures.
  • Learned all about products in Plumbing, electrical, and farming to better help customers get what they needed.

Store Manager

Burger King
Montevideo, MN
04.1997 - 10.2008
  • All duties of a fast food restaurant. Order inventory weekly, run the store open to close duties, scheduling, Hire all new employees, and fire or discipline when needed, take care of deposits.
  • Implemented inventory management systems, reducing waste and improving stock accuracy.
  • Oversaw daily operations to ensure efficient workflow and high-quality service delivery.
  • Monitored financial transactions, ensuring compliance with budgetary guidelines and cost controls.
  • Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
  • Analyzed sales data to identify trends, driving strategic decisions for improved profitability.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

Education

High School Equivalency Diploma or GED -

ilcc
spencer, IA

Skills

  • Problem-solving skills
  • Reliable and punctual
  • Excellent people skills
  • Exceptional customer service
  • Relationship building
  • Verbal/written communication
  • Professional demeanor
  • Sales development
  • Order processing
  • Merchandise display
  • Product recommendations
  • Relationship selling

Accomplishments

  • When i reconnected with Schwans/Yelloh, i took over a route in Sioux City that had fallen to Nil numbers. After just a few Months i took the route up to Chairman Status which was the highest goal for a route.
  • Supervised team of 15 or more staff members over several years and different Careers.

Certification

11/2020 CDL A State of Iowa

Interests

Right now my interests away from work are:

-Finish my health and fitness goal and retaking my life back fully

-To keep pushing myself to be better and learn more every day about as much as i can

-Playing Pool and having fun with league and tournaments

-Fishing and Outdoors

-Road Trips

-Living Life

Timeline

Dispatch/Sales Associate

GCC
09.2025 - Current

Route Sales Representative

Schwans CYGNUS HOME SERVICES LLC
01.2022 - 11.2024

Shift Leader

Brew
09.2021 - 12.2021

Crew Member

Culvers
02.2020 - 07.2020

Area Manager

RCX
03.2015 - 10.2019

Assistant Manager Retail

Runnings
12.2008 - 01.2015

Store Manager

Burger King
04.1997 - 10.2008

High School Equivalency Diploma or GED -

ilcc

Federally Required Information

None Specified

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