Darrell Franklin
Houston,TX
Summary
Results-oriented Life Insurance Agent provides tailored solutions suiting individual coverage needs. Demonstrates comprehensive understanding of insurance policies and regulations with informed recommendations for appropriate protection options. Passionate cultivator of loyal customer relationships and organizational service quality. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Life Insurance Agent
Franklin Life And Annuity
2002.01 - Current
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Increased sales of life insurance products through tactical customer outreach.
- Marketed life insurance products to increase customer bases and revenue.
Customer Service Lead
Telecheck
1998.03 - 2000.10
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Greeted customers and listened closely to problems described to determine solutions.
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
- Handled customer inquiries and suggestions courteously and professionally.
Education
High School Diploma -
Hastings High School
Houston, TX06.1990
Skills
- Referral Management
- New Agent Training
- Insurance Policy Sales
- Building Relationships
- Email Marketing
- Client Account Management
Accomplishments
- Documented and recognized as qualifying to be one of the top 10 sales produce for 10 consecutive years
- Won many agent incentive trips
Certification
Licensed in Life and Health
Timeline
Life Insurance Agent
Franklin Life And Annuity
2002.01 - Current
Customer Service Lead
Telecheck
1998.03 - 2000.10
High School Diploma -
Hastings High School
Licensed in Life and Health
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