Darrell H. Luce
El Dorado,Arkansas
Summary
Do my best in any job acquired. I have a desire to work with a company that encourages continued education and has opportunities for advancement within the company
I am honest, trustworthy, hardworking, good with people, straight forward, and very strong willed to achieve any objective I set my mind to. Professional with track record in retail management, adept at driving team collaboration and achieving results. Expertise in inventory management, staff training, and customer service, ensuring smooth operations and high standards. Known for adaptability and reliability, delivering consistent performance in dynamic environments. Equipped with strong problem-solving skills and focus on operational excellence.
Overview
12
12
years of professional experience
Work History
Shop Manager
Take 5 Oil Change
04.2023 - 09.2024
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
Rip Saw Operator
MJB Wood Group
10.2022 - 03.2023
- Reviewed blueprints and project specifications to determine appropriate cutting dimensions, contributing to accurate outcomes.
- Maintained a clean work area by regularly removing debris from the machinery during operation, reducing risk of accidents or malfunctions.
- Assisted in training new employees on proper use and maintenance of rip saw machinery, ensuring smooth integration into the team.
- Optimized workflow through effective communication with team members, sharing relevant updates on progress and potential bottlenecks.
- Achieved consistent product quality by performing regular maintenance checks on the rip saw machinery.
- Prepared customized orders for clients, adjusting settings and processes as needed for optimal results.
Shipping and Receiving
The Shaw Group
06.2022 - 10.2022
- Assisted with shipping and receiving to maintain efficient flow of materials and finished goods.
- Developed and enforced safety protocols, significantly reducing workplace accidents in shipping and receiving areas.
- Coordinated seamlessly with other departments such as shipping and receiving, ensuring smooth operations throughout the entire production process.
- Expedited order fulfillment through efficient coordination with shipping and receiving departments.
- Developed efficient schedules for shipping and receiving to ensure timely deliveries without delays or errors.
- Facilitated smooth shipping and receiving processes by properly organizing incoming materials and preparing outgoing shipments for transport.
- Worked with colleagues to explain shipping and receiving processes, establishing sound knowledge of terminal procedures among facility staff.
Independent Distributor
Bimbo Bakeries/Bready or Knot LLC
11.2018 - 05.2022
- Increased sales revenue by consistently following up with leads and cultivating long-term relationships.
- Negotiated favorable payment terms with suppliers to improve cash flow management and overall financial stability of the business.
- Maintained accurate records of all transactions, ensuring compliance with company policies and relevant regulations.
- Managed inventory effectively to maintain optimal stock levels and minimize storage costs.
- Reviewed customer information to suggest best products for specific needs and maintain [Number]% return customer rate.
- Designed over [Number] dynamic product displays to increase [Product] sales by [Number]%.
- Trained new team members on best practices for selling products, ensuring a seamless transition into their roles as independent distributors.
- Participated actively in regional distributor meetings to share insights on best practices and learn from peers'' experiences for continuous improvement of own operations.
Product Assembler
IDX, Inc.
04.2017 - 10.2018
- Demonstrated adaptability by quickly learning new assembly processes and techniques, allowing for seamless transitions between different product lines.
- Utilized various hand tools, power tools, and specialized equipment to complete assigned tasks accurately and efficiently.
- Organized workspace for maximum efficiency while maintaining a clean work area in accordance with company guidelines.
- Consistently met production deadlines by staying focused and efficiently managing workload.
Sales and Repair Technician
Hydradyne LLC
03.2016 - 02.2017
- Implemented effective troubleshooting techniques for diagnosing complex technical issues, resulting in reduced time spent on repairs and increased customer satisfaction.
- Continuously updated knowledge of industry trends, tools, techniques, and best practices to maintain a high level of expertise as a Sales and Repair Technician.
- Boosted overall sales by proactively identifying and addressing client needs through product demonstrations, recommendations, and follow-up communication.
Carpenter shop
El Dorado Metals
06.2012 - 07.2013
- Completed installations of building structures, trim, flooring, and cabinetry.
- Demonstrated versatility in carpentry techniques, working proficiently with both hand tools and power tools to achieve desired results.
- Specialized in specific carpentry tasks such as framing, finish work, or restoration projects to provide clients with tailored services and high-quality results.
- Demonstrated close attention to detail to verify quality and accuracy of work.
Education
CP-AD - Certificate of Proficiency in Automotive Diagnostics
South Arkansas Community College
El Dorado, AR 7173005.2003
CP-BAM - Certificate of Proficiency in Basic Automotive Maintenance
South Arkansas Community College
05.2003
High School Diploma -
Old Union High School
05.2003
No Degree - Emergency Medical Technician & First Responders
EMT & First Responder Certification
EL Dorado, AR 7173010.2017
Skills
- Customer Service
- Employee Management
- Health and safety
- Invoicing
- Employee Motivation
- Employee Scheduling
- Customer Engagement
- Task Delegation
- Merchandise planning
Personal
I am honest, trustworthy, hardworking, good with people, straight forward, and very strong willed to achieve any objective I set my mind to., 12/27/11, I was in a motorcycle accident. I was airlifted to UMAS in Little Rock. I was in a coma until late January at which time I was moved to BHRI for two weeks of intensive rehab being released to go home on 02/09/12. I was released to work in June 2012 starting out at only 12 hours per week, increasing time until able to work full time. I had traumatic brain injury in addition to the physical injuries and I am still building stamina and learning to adapt to the short term memory issues that may arise.
References
- Donald Sullivan, 870/863-4365
- Jared Roman, 210/364-5051
- Spencer Singleton, 870/881-4535
Clubsorganizations
- Skills USA Vica
- FBLA at Old Union High School
- Junior Beta Club at Old Union High School
Tractoring...lol
Tractoring....working on my land with my tractor is my love. Clearing, shaping, and creating my paradise on earth!
Timeline
Shop Manager
Take 5 Oil Change
04.2023 - 09.2024
Rip Saw Operator
MJB Wood Group
10.2022 - 03.2023
Shipping and Receiving
The Shaw Group
06.2022 - 10.2022
Independent Distributor
Bimbo Bakeries/Bready or Knot LLC
11.2018 - 05.2022
Product Assembler
IDX, Inc.
04.2017 - 10.2018
Sales and Repair Technician
Hydradyne LLC
03.2016 - 02.2017
Carpenter shop
El Dorado Metals
06.2012 - 07.2013
CP-BAM - Certificate of Proficiency in Basic Automotive Maintenance
South Arkansas Community College
High School Diploma -
Old Union High School
CP-AD - Certificate of Proficiency in Automotive Diagnostics
South Arkansas Community College
No Degree - Emergency Medical Technician & First Responders
EMT & First Responder Certification
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