Darrell Howard
Covington,Ketucky
Summary
Versatile and results-oriented professional with a track record of enhancing productivity and quality across diverse roles at Hyve Solutions and beyond. Leveraged SCADA system operation and critical thinking to implement preventative maintenance programs, reducing downtime significantly. Excelled in team collaboration and quality assurance, consistently exceeding project milestones and fostering customer loyalty through exceptional service.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
NCR Repair
Hyve Solutions
04.2024 - 11.2024
- Implemented preventative maintenance programs, reducing unplanned equipment downtime and extending asset life spans.
- Ensured high-quality final products by performing regular quality checks and calibrating instruments as needed.
- Participated in regular performance review meetings, actively seeking feedback from management personnel as a means to identify areas for personal development.
- Assisted in the development of standard operating procedures, leading to a more streamlined workflow and increased productivity.
QA Inspector/Builder's Laborer
Wonderland Tire Co.
03.2019 - 03.2024
- Streamlined QA documentation by maintaining organized records of all inspections, tests, and findings.
- Performed detailed visual inspections of products, resulting in fewer defective units reaching customers.
- Ensured compliance with industry standards by diligently following inspection protocols.
- Facilitated open communication between production staff and quality assurance teams to foster a collaborative work environment focused on achieving common goals.
Assembler/Computer Data Entry Operator
Wabco
08.2018 - 03.2019
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Collaborated effectively with team members to meet production targets consistently.
Customer Service Representative
Telecomm
05.2013 - 02.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Newport High School
Newport, KY06-1996
Skills
- SCADA system operation
- Critical thinking
- Team collaboration
- Quality assurance techniques
- Adaptive problem solving
- Technical report writing
- Multitasking Abilities
- Reliability
- Excellent communication
- Analytical thinking
- Goal setting
- Professionalism
Timeline
NCR Repair
Hyve Solutions
04.2024 - 11.2024
QA Inspector/Builder's Laborer
Wonderland Tire Co.
03.2019 - 03.2024
Assembler/Computer Data Entry Operator
Wabco
08.2018 - 03.2019
Customer Service Representative
Telecomm
05.2013 - 02.2017
High School Diploma -
Newport High School
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