Darrell Howard
Miramar,FL
Summary
Experienced customer service and operations professional with 10+ years in high-volume environments, seeking a Front Desk Manager role to deliver exceptional guest experiences and lead team operations. Proven expertise in managing daily interactions, resolving inquiries, coordinating schedules, and fostering positive relationships, with a focus on efficiency and compliance. Skilled in front desk operations, including check-ins, problem-solving, and team leadership; eager to enhance guest satisfaction and operational flow in a dynamic setting.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Manager
MelloWolf Media
10.2020 - Current
- Led customer-focused operations, managing 30–40+ daily interactions via phone, email, and chat, resolving inquiries promptly and enhancing guest satisfaction through efficient scheduling and personalized support.
- Coordinated team onboarding for up to 5 staff, achieving 95%+ on-time productivity by providing training on customer service protocols and problem-solving, fostering a welcoming environment similar to front desk management.
- Improved efficiency by reducing response times 20% and errors 15–20% using Excel for task tracking, while building strong relationships with clients and vendors to ensure seamless daily operations.
- Handled guest-like complaints and escalations, prioritizing tasks to maintain high service standards and promote team collaboration.
Insurance Broker
My Care Club
10.2024 - 01.2026
- Streamlined operations by reducing handle time 10–15% through effective coordination and record-keeping, demonstrating skills in customer-focused problem-solving and administrative support.
Theater Assistant 3
City of Lauderhill
03.2017 - 03.2021
- Provided front desk-style support for 20–30 weekly guest inquiries, serving as the first point of contact to assist patrons, resolve issues, and ensure smooth event coordination with a focus on positive interactions.
- Enhanced customer experience by improving efficiency 10–15% through accurate scheduling and team collaboration.
- Managed daily tasks with 95%+ on-time completion, emphasizing relationship building and adaptability to create a welcoming environment for visitors.
Education
Bachelor of Science - Business
Broward College,
Pembroke Pines, FL2019
Skills
- Finance background
- Interpersonal communication
- CRM (Monday/Slack/Hubspot)
- Regulatory compliance
- Staff development
- Procurement management
- Microsoft office suite expert
- Sales background
Certification
- 2-15 Life and Health Insurance License
- Notary Public Commission (Florida)
- OSHA 30
Languages
English
Timeline
Insurance Broker
My Care Club
10.2024 - 01.2026
Operations Manager
MelloWolf Media
10.2020 - Current
Theater Assistant 3
City of Lauderhill
03.2017 - 03.2021
Bachelor of Science - Business
Broward College,