Steven Rye
Beaufort,South Carolina
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
Operations Manager
Furniture Warehouse Design Gallery
Beaufort, SC
03.2024 - 10.2024
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Managed scheduling, training and inventory control.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Regional District Supervisor
Local Management Loans and
Low Country Region, SC
10.2018 - 03.2024
- Developed and implemented regional strategies to increase sales, market share, and profitability.
- Analyzed data from store visits to identify opportunities for improvement in operational efficiency.
- Recruited, hired, trained, and managed a team of managers across the Low Country.
- Ensured compliance with company policies and procedures among all district employees.
- Prepared reports on sales figures, market conditions and competitive activities for senior management review.
- Mentored team members by demonstrating best practices for sales and customer service.
- Resolved customer complaints regarding sales and service.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Identified potential expansion sites within the region based on demographic analysis and industry trends.
Branch Manager
Regional Finance Corporation
Summerville, SC
01.2007 - 10.2018
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed staff scheduling, hiring and training processes.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Designed sales and service strategies to improve revenue and retention.
Licensed Mortgage Loan Originator
Wells Fargo Home Mortgage
Charleston, SC
03.2003 - 01.2007
- Developed and maintained relationships with real estate agents, builders, and financial professionals to increase referral business.
- Analyzed loan applications and credit information to determine eligibility of borrowers for mortgage loans.
- Counseled clients on debt management, budgeting, and other financial matters related to the purchase of a home.
- Prepared detailed loan application packages for review by underwriters.
- Negotiated terms of loans with customers based on their individual needs.
- Provided timely updates regarding the status of each loan application to appropriate parties throughout the process.
- Assisted customers in selecting the most suitable type of mortgage product according to their specific needs.
Education
High School Diploma -
Beaufort High School
Beaufort06-1989
Skills
- Performance reporting
- Multi-unit operations management
- Management
- Finance background
- Customer relations specialist
- Unsurpassed work ethic
- Business development understanding
- Sales background
Timeline
Operations Manager
Furniture Warehouse Design Gallery
03.2024 - 10.2024
Regional District Supervisor
Local Management Loans and
10.2018 - 03.2024
Branch Manager
Regional Finance Corporation
01.2007 - 10.2018
Licensed Mortgage Loan Originator
Wells Fargo Home Mortgage
03.2003 - 01.2007
High School Diploma -
Beaufort High School
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