Gabriela Cuevas
Lynwood,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Manager
Chick-fil-A
Hollywood, California
03.2023 - Current
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Utilized various software and tools to streamline processes and optimize performance.
- Analyzed business performance data and forecasted business results for upper management.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Created monthly reports for senior management summarizing operational performance metrics.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Led a team of 150 employees, ensuring high productivity and excellent customer service.
- Conducted performance reviews for team members.
- Exceeded customer satisfaction by finding creative solutions to problems.
Customs Broker
UPS Supply Chain Logistics
Torrance, California
02.2018 - 10.2020
- Cleared goods through customs and verified delivery to client destinations.
- Facilitated communication between company, customers and overseas partners to maintain efficient operations.
- Prepared and processed import and export documentation according to customs regulations, laws and procedures.
- Prepared, checked, and filed documentation with department.
- Resolved discrepancies between invoices and shipping manifests.
- Used power of attorney privileges to sign documents on behalf of clients.
- Calculated duty and tariff payments owed on each shipment based on standard tables and legal requirements.
- Maintained records of all imports and exports activities according to company policies and procedures.
- Monitored cargo movements through various modes of transportation.
- Provided guidance on tariff classifications, country of origin issues, duty rates, and other customs requirements.
- Assisted clients in obtaining necessary permits and licenses.
- Informed customers of any changes or updates in international trade laws or regulations.
- Submitted documentation to U.S. Customs for import clearance.
- Adhered to standard operating procedures for every customer's account and data to maintain consistent service levels.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Updated and maintained databases with current information.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Director of Operations
McDonald's Restaurant
Bellflower, California
02.2013 - 02.2017
- Implemented campaigns and promotions to help with developing goods and services.
- Provided leadership and guidance to subordinate managers and supervisors.
- Enhanced customer service and satisfaction through policy and procedural changes.
- Analyzed business performance data and forecasted business results for upper management.
- Maintained accurate records regarding employee attendance and absences along with other HR related documents as needed.
- Assisted in developing marketing campaigns tailored specifically for different regions or demographics.
- Conducted regular inspections of units to ensure cleanliness, safety standards were met according to local laws and regulations.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Trained and coached store managers on best practices for personnel management, customer relations, inventory control, merchandising techniques, and store operations.
- Collaborated with regional managers to ensure compliance with company policies and procedures in all units.
- Reviewed completed work to verify consistency, quality, and conformance.
- Created weekly reports tracking key metrics such as sales volume, profit margins, payroll costs, labor hours worked.
Education
High School Diploma -
Paramount High School
Paramount, CA06-2007
Some College (No Degree) - Business Administration
California State University, Long Beach
Long Beach, CASkills
- Marketing
- Production
- Performance monitoring
- Incidents management
- Health and safety compliance
- Performance reporting
- Financial management
- Labor relations
- Schedule management
- Budget development and management
- Purchasing and procurement
- Customer retention
- Interpersonal communication
- Supply chain management
- Cost reduction strategies
- Complex problems analysis
- Crisis management
- P&L management
- Maintaining compliance
- Business and operations management
- Operations management
- Cost reduction
- Team building/leadership
- Budgeting and forecasting
- Logistics management
- Data management
- Financial forecasting
- Budgeting and cost control
- Client relations
- Forecasting and scheduling
- Performance evaluations
- Business strategy development
- Spreadsheet development
- Document management
- Scanning and copying
- Administrative tasks
- Relationship building
- Quality management
- File maintenance
- Customer satisfaction
- Calendar management
- Prioritization
- Telephone etiquette
- Confidentiality
- Peer relationships
- Schedule and calendar management
- Cash management
- Risk assessment and management
- Documentation and reporting
- Customer service
- Data confidentiality
- Verbal and written communication
Languages
Spanish
Native/ Bilingual
Certification
- Real Estate License
Timeline
Operations Manager
Chick-fil-A
03.2023 - Current
Customs Broker
UPS Supply Chain Logistics
02.2018 - 10.2020
Director of Operations
McDonald's Restaurant
02.2013 - 02.2017
High School Diploma -
Paramount High School
Some College (No Degree) - Business Administration
California State University, Long Beach