Tara Adams
Columbia,MO
Summary
Highly-motivated operations manager with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
9
9
years of professional experience
Work History
Operations Manager
Victoria's Secret & PINK
Columbia
09.2023 - 05.2025
- Created detailed reports on the performance of individual departments within operations.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Facilitated team meetings to discuss goals, review strategy, motivate players.
- In charge of opening and closing the store
- Kept track of our conversion and ads an making sure we are beating last years numbers
- Head coach each segment by coaching all associates and being in charge of the store an all customers
- Ensure every customer gets that genuine connection followed with the bra fit experience. Uncovering needs but also doing break away so every customer is helped.
Sales Associate
Aeropostle
Columbia, MO
05.2016 - 09.2017
- Provided accurate information about products, prices and services.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Maintained cleanliness of store environment including floors, windows, displays.
- Processed credit card transactions quickly and securely.
- Maintained up-to-date knowledge of store merchandise and policies.
- Greeted customers and provided exceptional customer service.
Education
High School Diploma -
Fayette High School
Fayette, MO02-2009
Skills
- 3 yrs experience with management and head coaching
- Very skilled in using the pos system
- 4 yrs as operations manager at Victoria's secret
- Opening & closing store
- In charge of all associates and making sure we beat last years conversion and ads
- Experience with floorset changes
- Certified in bra measurements
- Skilled in working with a very inclusive and diverse team and making sure all associates are giving those genuine connection with every customer
- On board training of new associates
- Performance monitoring
- Team leadership
- Process improvement
- Staff recruiting
- Customer relationship management
- Coaching techniques
- Inventory control
- Performance reporting
- Operations management
- Workflow management
- Loss prevention
- Focused on customer satisfaction
- Positive and constructive feedback
- Shipping, receiving, and warehousing
- Employee scheduling
- Project management
- Performance analysis
- Coaching methodology
- Sales tracking
- Inventory management
- Leadership skills
- Goal setting
- Sales reporting
- Data entry
- Conflict resolution
Languages
English
Professional
Timeline
Operations Manager
Victoria's Secret & PINK
09.2023 - 05.2025
Sales Associate
Aeropostle
05.2016 - 09.2017
High School Diploma -
Fayette High School