Darrell Mallen
Jackson,WY
Summary
Senior operations executive responsible for ensuring organizations remain competitive by identifying and attaining solutions equal or superior to larger market rivals while maintaining a peer leading efficiency ratio.
Overview
28
28
years of professional experience
1
1
Certification
Work History
SVP Operations
Rocky Mountain Bank
02.2019 - 06.2022
- Within three years modernized bank's core operating system, deployed only ITMs (Interactive Teller Machines) in footprint, implemented wire automation, online account opening, TCR (Teller Cash Recycler), and automated AML (Anti Money Laundering) solutions.
- Developed and managed comprehensive compliance by committee program that leveraged existing expertise allowing that bank to maintain Satisfactory consumer compliance rating while eliminating need to hire fulltime compliance staff.
- Directly oversaw data processing, bookkeeping, treasury management, digital delivery channels, debit cards, ITMs, imaging system, wire processing, AML monitoring, with staff of four. Maintained high moral by balancing engagement and independence while continually improving efficiencies.
VP Operations
Rocky Mountain Bank
10.2009 - 02.2019
- Deployed mobile banking, P2P (peer-to-peer) transfer, RDC (Remote Deposit Capture), and contactless debit card solutions ahead of main competitors.
- Modernized all deposit operations policies and procedures to address evolving regulatory requirements and expectations.
- Utilized report writing tools to streamline and secure essential data distribution amongst all divisions.
VP MIS and Assistant Compliance Officer
Jackson State Bank & Trust
12.1994 - 11.2008
- Managed merchant credit card portfolio of 350 clients with annual card sales exceeding 38 million. Increased client base by 75% within four years.
- Implemented automated loan documentation system, standardized loan coding across holding company, created integrated loan exception tracking system, automated significant portions of regulatory and Board of Director reporting.
- Responsible for developing and implementing first formal compliance program. Obtained bank's first and only Outstanding consumer compliance rating.
Education
No Degree - Liberal Arts And General Studies
North Hennepin Community College
Minneapolis, MNNo Degree - Philosophy
University of Minnesota - Twin Cities
Minneapolis, MNSkills
- Strategic Planning and Execution
- Process Improvements
- Budget Control
- Data Management
- Data Analysis
- Relationship Building
- Employee Development
- IBM Cognos Analytics
- Excel
- Microsoft 365
- FIS Horizon XE
- Verafin
Certification
- American Bankers Association Compliance School
Timeline
SVP Operations
Rocky Mountain Bank
02.2019 - 06.2022
VP Operations
Rocky Mountain Bank
10.2009 - 02.2019
VP MIS and Assistant Compliance Officer
Jackson State Bank & Trust
12.1994 - 11.2008
No Degree - Liberal Arts And General Studies
North Hennepin Community College
No Degree - Philosophy
University of Minnesota - Twin Cities
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