Summary
Overview
Work History
Education
Skills
Timeline
Generic

Darrell Mckenzie

C
GARNER,NC

Summary

Competent Telecommunications Technician bringing 25 years of experience installing voice, data and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic. Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking Telecommunications position. Offering excellent communication and good judgment.

Overview

25
25
years of professional experience
8
8
years of post-secondary education

Work History

Telecommunications Technician

Nationwide Communications
RTP, NC
01.2012 - 12.2022
  • Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Coordinated installation of new users and relocations of existing users.
  • Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.

Telecommunications Technician

Ameritech - Now AT&T
RTP, N C
03.1998 - 12.2011
  • Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Coordinated installation of new users and relocations of existing users.
  • Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
  • Responded to service requests during and after business hours.
  • Installed and configured new devices and system components.
  • Developed expertise in communication systems cabling, circuitry and wiring through various projects for public utility companies.
  • Set up networks and computers for business and residential customers.
  • Worked with customers to understand needs and provide excellent service.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Developed and maintained courteous and effective working relationships.

Education

Bachelor of Science - Business Economics

N C A & T State University
Greensboro, NC
08.1974 - 06.1978

High School Diploma -

West Columbus High School
Cerro Gordo, NC
08.1970 - 06.1974

Skills

Educating customers

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Timeline

Telecommunications Technician

Nationwide Communications
01.2012 - 12.2022

Telecommunications Technician

Ameritech - Now AT&T
03.1998 - 12.2011

Bachelor of Science - Business Economics

N C A & T State University
08.1974 - 06.1978

High School Diploma -

West Columbus High School
08.1970 - 06.1974

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