Troy Paul
Queens,NY
Summary
Dynamic Telecommunications Technician with extensive experience at Verizon Telecommunications, excelling in fiber optic splicing and network troubleshooting. Proven track record of enhancing system performance and customer satisfaction through effective problem-solving and teamwork. Adept at implementing new technologies and training junior technicians, ensuring operational efficiency and adherence to safety standards.
Overview
28
28
years of professional experience
Work History
Telecommunications Technician
Verizon Telecommunications
Brooklyn, NY
05.1998 - Current
- Managed telecommunications equipment installation and maintenance processes, ensuring optimal functionality for seamless customer connectivity.
- Performed regular assessments and maintenance on network infrastructure to support uninterrupted service delivery.
- Collaborated with team members to troubleshoot technical issues, improving response times and customer satisfaction.
- Assisted in the implementation of new technologies, supporting upgrades to existing systems for enhanced performance.
- Trained junior technicians on installation techniques and safety protocols, fostering a knowledgeable workforce.
- Developed documentation for installation processes, ensuring consistency and accuracy across all projects.
- Installed and configured new devices and system components.
- Led initiatives to streamline maintenance schedules, reducing downtime and increasing operational efficiency.
- Efficiently troubleshot fiber-optic connections resulting in quicker restoration of services following outages.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Reduced downtime with regular maintenance of telecommunications equipment and infrastructure.
- Managed and prioritized customer service requests to achieve prompt resolution.
- Responded to service requests during and after business hours.
- Enhanced customer satisfaction by providing timely technical support for telecommunications services.
- Participated in continuous learning opportunities to stay current on industry trends and advancements, ensuring top-quality service delivery.
- Maintained accurate documentation of all installations, repairs, and inspections for easy reference in future troubleshooting efforts.
- Implemented new telecommunications systems, enhancing overall efficiency and productivity.
- Collaborated with cross-functional teams to design and deploy large-scale telecommunication projects.
- Conducted thorough site surveys to determine optimal locations for equipment placement, maximizing signal strength and reliability.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Performed periodic system upgrades and maintenance to meet industry standards.
- Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
- Improved network performance by diagnosing and resolving complex telecommunications issues.
- Coordinated installation of new users and relocations of existing users.
- Trained junior technicians on proper installation techniques and troubleshooting procedures, ensuring consistent service quality across the team.
- Performed routine system tests to identify potential problems before they escalate into larger issues affecting customers'' experiences.
- Coordinated with vendors for equipment procurement, securing competitive pricing while meeting project timelines.
- Implemented security measures to protect network systems from unauthorized access and threats.
- Managed inventory levels of critical components, minimizing delays due to parts shortages or shipping issues.
- Strengthened customer trust, providing detailed explanations of technical issues and steps taken to resolve them.
- Upgraded system performance, integrating latest telecommunications technologies.
- Improved operational efficiency, streamlining process of logging and tracking maintenance activities.
- Supported new service launches, preparing network infrastructure to handle additional loads.
- Reduced response times to outages, coordinating with cross-functional teams for swift issue resolution.
- Enhanced customer satisfaction by resolving technical problems quickly and efficiently.
- Ensured uninterrupted service for customers by performing routine maintenance on telecommunications equipment.
- Installed wiring, cabling and networking hardware on customer premises.
- Performed preventive maintenance of telecommunications equipment.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Interpreted blueprints and schematics to ensure precise equipment placement.
Central Office Technician
Verizon Telecommunications
New York, NY
05.1998 - 09.1998
- Maintained network infrastructure to ensure optimal system performance.
- Diagnosed and resolved technical issues in telecommunications systems efficiently.
- Collaborated with cross-functional teams to implement system upgrades and enhancements.
- Trained junior technicians on troubleshooting procedures and best practices.
- Developed and documented standard operating procedures for equipment maintenance.
- Oversaw compliance with safety regulations and industry standards in all operations.
- Maintained accurate records of all performed maintenance tasks, ensuring efficient operations and adherence to industry standards.
- Completed acceptance testing on new equipment.
- Successfully installed new hardware as part of network expansion projects, contributing to increased coverage for clients.
- Reduced downtime by quickly identifying and resolving technical issues in a timely manner.
- Ensured compliance with safety regulations during all work activities, maintaining a safe working environment for both staff members and external contractors.
- Effectively communicated progress updates regarding ongoing maintenance projects with management personnel regularly.
- Stayed up-to-date with the latest industry trends and technologies to provide informed recommendations on equipment upgrades and replacements.
- Recorded inventory counts of central office equipment.
- Performed Number installations of telecommunications equipment.
- Provided consistent service by performing routine maintenance and repairs on circuits, cables and equipment.
- Enhanced system reliability with thorough inspections and preventive maintenance of switching, transmission, and power equipment.
- Optimized network performance by conducting regular maintenance and troubleshooting on central office equipment.
- Read blueprints and schematics to correctly place equipment.
- Installed and configured new devices and system components.
- Coordinated installation of new users and relocations of existing users.
- Performed preventive maintenance of telecommunications equipment.
Education
No Degree - Physics
State College At SUNY
Buffalo, NYBachelor of Technology - Electro-Mechanical Engineering Technology
New York City Technical College
Brooklyn, NYHigh School Diploma -
George Westinghouse Vocational Technical H.S.
Brooklyn, NYSkills
Fiber optic splicing
Network troubleshooting
Wireless networking
Troubleshooting and resolution
Installation and maintenance
Troubleshooting systems
Installing equipment
Telecom infrastructure
Electrical wiring
Troubleshooting and repair
Equipment installation
Work order completion
Safety awareness
Equipment safety
Hardware maintenance
Device installation
Educating customers
Writing reports
VoIP systems
Maintaining components
Diagnosing issues
Signal testing
Instructing customers
Equipment installation and repair
Data cabling installation
Router installation and optimization
Office installations
Electrical troubleshooting
Teamwork
Problem-solving
Customer service
Problem-solving abilities
Multitasking
Excellent communication
Critical thinking
Troubleshooting skills
Team collaboration
Active listening
Effective communication
Adaptability and flexibility
Equipment replacement
Wire splicing
Relationship building
Technical troubleshooting
Problem diagnosis
Professionalism
Adaptability
Safety procedures adherence
Technical communication
Problem-solving aptitude
Timeline
Telecommunications Technician
Verizon Telecommunications
05.1998 - Current
Central Office Technician
Verizon Telecommunications
05.1998 - 09.1998
No Degree - Physics
State College At SUNY
Bachelor of Technology - Electro-Mechanical Engineering Technology
New York City Technical College
High School Diploma -
George Westinghouse Vocational Technical H.S.