Mildred Moore
Washington
Summary
Seasoned installation and repair technician setting up, configuring and maintaining diverse telecommunications systems. Excellent relationship-building and problem-solving skills with demonstrated success in working both alone and as part of team. Good communicator and prioritizer.
Overview
4
4
years of professional experience
Work History
Telecommunications Technician
RCD
Washington
08.2024 - Current
- Recommended solutions for resolving customer complaints concerning telephone service or technical issues.
- Programmed and maintained PBX systems for efficient call routing and handling.
- Monitored system performance and made adjustments to optimize operations.
- Managed installation of fiber optic cables and systems, ensuring compliance with industry standards.
- Read and comprehended technical documentation, checked measurements and reviewed site conditions to facilitate installation.
- Followed blueprints, diagrams, and installation instructions accurately to complete tasks efficiently.
- Mounted and connected mechanical and electrical equipment according to specifications.
- Removed systems and fixtures to prepare for replacements.
- Replaced defective hardware components when needed.
Lead Installer/Technician's Assistant
TekOne Solutions
College Park
01.2024 - Current
- Ensured that all cabling was properly connected in accordance with industry standards.
- Utilized a variety of hand and power tools to cut, shape, and fit materials for installation.
- Performed system upgrades and maintenance including patching, troubleshooting, and resolving hardware and software issues.
- Troubleshot and resolved installation issues promptly, minimizing impact on project timeline and customer satisfaction.
- Assembled and mounted electronic equipment following technical guidelines and safety standards.
- Demonstrated efficiency and dedication to quality by contributing to successfully completed jobs.
Telecommunications Technician
Epworth Security Systems
Washington
05.2021 - 05.2024
- Recommended solutions for resolving customer complaints concerning telephone service or technical issues.
- Monitored system performance and made adjustments to optimize operations.
- Installed and repaired distribution racks and cables.
- Measured, cut, spliced and installed wires and cables.
- Climbed poles and ladders to install, maintain or inspect equipment.
- Provided on-call support for critical issues, ensuring high availability of telecommunications services.
- Installed, set up and repaired devices and system components.
Senior Cabling Analyst
WMATA
Washington
01.2023 - 11.2023
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Assessed company operations for compliance with safety standards.
- Identified opportunities for process improvements across the organization.
- Maintained updated knowledge through continuing education and advanced training.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Lead Telecommunications Technician
Agnew Technologies
Severn
01.2021 - 05.2022
- Designed and implemented structured cabling systems for voice and data networks.
- Managed multiple projects simultaneously while meeting deadlines.
- Provided technical support to customers on various telecommunication issues.
Education
Telecommunications
UPO
Washington, DC08-2021
Skills
- Fiber optic installation
- System troubleshooting
- Cabling standards compliance
- Customer support
- Team collaboration
- Process improvement
- Safety compliance
- Attention to detail
- Problem solving
- Effective communication
- Fiber optic splicing
- Structured cabling
- Critical thinking
- Hardware configuration
- Test equipment operation
- Hardware maintenance
- Computer literacy
Timeline
Telecommunications Technician
RCD
08.2024 - Current
Lead Installer/Technician's Assistant
TekOne Solutions
01.2024 - Current
Senior Cabling Analyst
WMATA
01.2023 - 11.2023
Telecommunications Technician
Epworth Security Systems
05.2021 - 05.2024
Lead Telecommunications Technician
Agnew Technologies
01.2021 - 05.2022
Telecommunications
UPO