DARRELL MILLER Jr
Oceanside,USA
Summary
Dynamic leader and skilled problem-solver with a history of enhancing team performance and customer satisfaction. Leveraged strong organizational skills and superior interpersonal skills to drive improvements and achieve goals. Excelled in roles requiring disciplined work ethic and strategic planning, from professional baseball player to director-level positions.
Overview
9
9
years of professional experience
Work History
Outside Service Representative
Omni La Costa Resort & Spa
Carlsbad, CA
11.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer complaints in a timely manner and communicated resolution to the customer in a professional manner.
- Identified opportunities for improvement in operational procedures and processes.
Private Instructor
Self-employeed
San Diego, CA
01.2020 - Current
- Assess student performance to tailor instruction.
- Implement injury prevention strategies through tailored exercise routines.
- Leveraged technology to collect statistical data for identifying improvement areas.
Director of Player Development
AREA CODE BASEBALL - STACK SPORTS
03.2020 - 06.2023
- Prepared team schedules with focus on maintaining optimal employee coverage for business needs
- Identified and onboarded employees to grow a strong and efficient team
- Acquired and maintained relationships with key partners
- Established clear expectations and objectives for team members and helped each achieve goals
- Implemented successful business strategies to increase revenue and target new markets.
- Facilitated meetings between players, coaches, parents and administrators.
Assistant Manager
ENTERPRISE HOLDINGS LLC
06.2019 - 03.2020
- Uphold brand image by maintaining branch cleanliness, approachability and service
- Monitored and documented team success through regular performance evaluations
- Adjusted to multiple demands and shifting priorities in fast-paced work environment
- Optimized inventory for maximum revenue generation
- Collaborated with upper management to develop and implement business improvements
Professional Baseball Player
MAJOR LEAGUE BASEBALL
02.2016 - 03.2019
- Mentored players in baseball specific training and mental and emotional aspects of the game
- Interacted professionally with media and fans
- Performed as the catcher for multiple professional baseball organizations in challenging and demanding environments
- Identified areas in need of improvement and optimized strategies to strengthen team performance
- Optimized strategies for specific games through intensive study of competitor gameplay
Education
Bachelor of Arts Degree - Sociology
UNIVERSITY OF CALIFORNIA, LOS ANGELES
12.2016
Skills
- Disciplined work ethic
- Strong leader and team builder
- Positive and professional
- Strong organizational skills
- Goal-oriented mindset
- Scheduling
- Time management
- Data entry
- Warehousing functions
- Superior interpersonal skills
- Strong public speaking skills
- Excellent customer service and problem-solving skills
Accomplishments
- Team Captain of the 2013 National Championship Team at the University of California, Los Angeles (UCLA)
- Awarded Seller of the Year at Enterprise Holdings
- Minor League Batting Champion, 2018 (.376)
Timeline
Outside Service Representative
Omni La Costa Resort & Spa
11.2023 - Current
Director of Player Development
AREA CODE BASEBALL - STACK SPORTS
03.2020 - 06.2023
Private Instructor
Self-employeed
01.2020 - Current
Assistant Manager
ENTERPRISE HOLDINGS LLC
06.2019 - 03.2020
Professional Baseball Player
MAJOR LEAGUE BASEBALL
02.2016 - 03.2019
Bachelor of Arts Degree - Sociology
UNIVERSITY OF CALIFORNIA, LOS ANGELES
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