Darrell Poirier

Shreveport,LA

Summary

Detail-oriented Low-Voltage & Network Infrastructure Technician skilled in network troubleshooting, installation, and CCTV management. Proven ability to enhance communication systems through effective cabling and router configuration. Dedicated IT Field Technician with proven skills in network troubleshooting, cabling installation, and CCTV management. Committed to enhancing network performance and ensuring system integrity.

Overview

years of professional experience

Work History

IT Field Technician / Systems Support Specialist

Contract / Project-Based

Shreveport, LA

01.2025 - Current

Installed and tested Cat5e and Cat6 cabling, patch panels, and network drops across multiple states.
Configured and maintained routers, switches, wireless access points, and other network devices.
Monitored network performance to identify and resolve connectivity issues quickly.
Utilized diagnostic tools to verify system performance and signal integrity.
Managed user accounts in Active Directory, including password resets.
Supported CCTV, access control, VoIP, and data systems to enhance security measures.
Collaborated with team members on network upgrades and improvements.
Optimized cable management for efficient space utilization and reduced clutter.

Healthcare IT Technician (Epic TDR Support)

Highland Clinic

Shreveport, LA

10.2024 - 01.2025

Facilitated Technical Dress Rehearsal (TDR) and Go-Live events for Epic EHR deployments.
Prepared, tested, and validated over 10,000 workstations, printers, and peripherals.
Installed and configured clinical applications alongside necessary system updates.
Resolved endpoint, printing, and login issues within strict operational timelines.
Provided training and support to clinical and administrative staff on system usability.
Ensured adherence to hospital security and privacy regulations.

Air Defense Battle Management Systems Operator (14

Army

United States Army, Various

07.2012 - 02.2021

Operated and maintained integrated radar, surveillance, and command-and-control systems for airspace security operations.
Monitored and analyzed real-time sensor data to support mission-critical decision making.
Coordinated technical operations across four to six interconnected platforms within secure network environments.
Performed data entry and validation using standardized military information systems.
Supported deployment and configuration of first Sentinel air surveillance site in Saudi Arabia.
Executed border patrol surveillance operations in Nogales, Arizona utilizing integrated sensor systems.
Maintained strict compliance with security protocols and operational documentation.

Education

Associate of Information Technology - Information Technology

Full Sail University

Winter Park, FL

05-2024

Skills

Network troubleshooting and installation
Cabling and router configuration
CCTV system management
Active Directory administration
VoIP technology expertise

Effective communication skills
Adaptability and flexibility
Team collaboration strategies
Attention to detail
Linux Systems

Timeline