Hector Ortiz
New City,NY
Summary
IT Field Engineer with 8 years of combined technical support and operational experience in high-demand environments. Strong hands-on background in hardware installation, onsite troubleshooting, network connectivity diagnostics, and technical issue resolution. Internal Delta employee seeking transition into an IT Field Engineer role supporting airport technology operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Technical Support Engineer (Field Systems)
Vantage Elevation / GAL
Bronx, NY
11.2023 - Current
- Provide advanced field-level technical support for installed control systems and network-connected equipment.
- Troubleshoot hardware, communication, and performance-related faults impacting critical operations.
- Document technical findings and collaborate with engineering teams on escalated issues.
Ramp Agent
Delta Air Lines
LaGuardia Airport (LGA), NY
11.2021 - Current
- Support daily airport operations in a fast-paced, safety-critical environment requiring urgency and coordination.
- Work cross-functionally to maintain operational continuity and resolve real-time workflow disruptions.
Technical Specialist
Apple Inc.
Yonkers, NY
06.2017 - 12.2017
- Installed and updated 40-50 hardware/software systems weekly in a high-volume support environment.
- Troubleshot desktops, laptops, mobile devices, and connectivity-related issues.
- Configured security protocols, user access, and provided technical training for end users.
Education
B.S. - Computer Engineering Technology
University of Hartford
West Hartford, CTA.S. - Electrical & Electronics Engineering Technology
University of Hartford
West Hartford, CTSkills
- Field IT support and troubleshooting
- Technical troubleshooting
- Technical documentation
- Network diagnostics and connectivity
- Cisco networking foundations (CCNA certified)
- Microsoft systems and office tools
- Hardware installation and support
- Root cause analysis and documentation
Certification
Cisco Certified Network Associate (CCNA), 05/01/21
Languages
- English
- Spanish
Core Technical Skills
- Field IT Support & Onsite Troubleshooting
- Network Diagnostics (TCP/IP, LAN/WAN, Connectivity Issues)
- Cisco Networking Foundations (CCNA Certified)
- Microsoft Systems & Office Tools
- Hardware Installs, Break/Fix, Peripheral Support
- Root Cause Analysis & Technical Documentation
Timeline
Technical Support Engineer (Field Systems)
Vantage Elevation / GAL
11.2023 - Current
Ramp Agent
Delta Air Lines
11.2021 - Current
Technical Specialist
Apple Inc.
06.2017 - 12.2017
B.S. - Computer Engineering Technology
University of Hartford
A.S. - Electrical & Electronics Engineering Technology
University of Hartford