Darrell Shanks Jr
Summary
Dynamic multi-unit management professional with extensive experience in human resources and operations, specializing in employee relations, recruitment, training, and leadership development. Proven ability to cultivate strong relationships and effectively resolve workplace concerns while empowering managers to foster productive and positive work environments. Committed to driving organizational success through strategic talent management and a focus on team cohesion. Expertise in enhancing operational efficiency and employee engagement across diverse teams.
Overview
8
8
years of professional experience
Work History
District Manager
Circle K
01.2023 - Current
- Support scheduling, staffing, and cost control to meet company goals.
- Collaborate on training, employee development, and succession planning.
- Analyzed market trends and consumer behavior to refine promotional campaigns effectively.
- Collaborated with cross-functional teams to ensure alignment on marketing objectives and initiatives.
- Managed vendor relationships to enhance product offerings and promotional activities.
- Monitored performance metrics to assess the effectiveness of marketing strategies and make data-driven adjustments.
- Liaised between senior management and front-line team members to implement effective changes and revitalize market growth.
- Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
- Optimized staffing levels to match store traffic patterns, improving customer service and reducing labor costs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Led operational strategies to enhance store performance and customer satisfaction across multiple locations.
Sales Associate & Trainer
AutoZone
11.2017 - 06.2019
- Trained and mentored new hires in product knowledge and store operations.
- Assisted management with customer and employee concerns.
- Delivered customer service and maintained safety and merchandising standards.
- Supported operational policies and loss-prevention procedures.
Education
Bachelor of Arts - Business Management, Minor in Art & Entrepreneurship Management
Southeastern Louisiana University
Hammond, LA12.2022
Skills
- Employee Relations & Conflict Resolution
- Recruitment, Onboarding & Training
- HR Compliance & Policy Understanding
- Performance Feedback & Coaching
- Customer Service & Client Relations
- Scheduling & Workforce Planning
- Leadership & Team Development
- Microsoft Office, Google Suite, Adobe Photoshop
- Multi-unit management
- Action plans
Timeline
District Manager
Circle K
01.2023 - Current
Sales Associate & Trainer
AutoZone
11.2017 - 06.2019
Bachelor of Arts - Business Management, Minor in Art & Entrepreneurship Management
Southeastern Louisiana University
COMMUNITY INVOLVEMENT
Victory Fellowship Church, Volunteer, New Orleans, LA, 2015, Present, Support annual “Feeding the Multitude” outreach; provide barbering services and event assistance.
Victory Fellowship Church of New Orleans, LA-
Volunteer, 'Feed The Multitude' Mission (2019-Present)