Darrell Smith
Upper Marlboro,MD
Summary
Dynamic IT Specialist with proven expertise at the US Census Bureau, excelling in IT troubleshooting and software implementation. Enhanced system efficiency through strategic upgrades and robust cybersecurity measures. Cultivated strong vendor relationships, ensuring high-quality service delivery while streamlining support processes for improved user satisfaction.
Diligent IT Specialist with robust background in IT support and systems management. Proven track record of implementing efficient solutions to enhance system performance and user experience. Demonstrated expertise in network security and problem-solving in dynamic environments.
Experienced IT professional with strong background in system administration, network security, and technical support. Skilled in troubleshooting, software installation, and optimizing IT infrastructure for peak performance. Known for effective team collaboration and adaptability in dynamic environments, consistently delivering reliable results.
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Astute IT Specialist with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.
Overview
28
28
years of professional experience
Work History
IT Specialist
US Census Bureau
08.1997 - 05.2025
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Provided exceptional customer service by promptly addressing problems reported by endusers.
- Walked individuals through basic troubleshooting tasks.
- Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
- Optimized network performance through regular monitoring and maintenance.
- Led migration projects to modernize legacy systems without disrupting daily operations or compromising security standards.
- Maintained a comprehensive knowledge of current industry trends, developments, tools, or techniques relevant to the role of an IT specialist.
- Collaborated closely with other departments to provide tailored technology solutions that addressed their specific needs or challenges.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Streamlined technical support process for enhanced user satisfaction and faster issue resolution.
- Secured sensitive data by establishing robust cybersecurity measures and protocols.
- Established strong relationships with vendors, negotiating favorable contracts while maintaining high-quality products and services.
- Used ticketing systems to manage and process support actions and requests.
- Created user accounts and assigned permissions.
- Monitored system performance to identify potential issues.
Education
High School Diploma -
Largo High School
505 Largo Road, Upper Marlboro, MD05-1994
Skills
- IT troubleshooting
- Troubleshooting
- Software implementation
- Deploy and undeploy library, ear, and war files in Oracle WebLogic enterprise manager/console
Upload and remove data models (xdmz) and reports (xdoz) in Oracle BI Publisher
Deploy and verify new code in various environments
Configuration management
Executed GitHub export scripts on Linux boxes
Super user access in Linux and Unix environments
Compile scripts using SQL plus command on Linux and Unix boxes
Executed batch file in Windows to execute scripts
Error check compiled result logs for errors
Compile data fix scripts to update, remove, drop, or add to the data in database tables/views
After hour emergency support
Perform configuration management baselines to monitor all environments
Problem solve and resolve issues with scripts, forms, and reports
Audit scripts, forms, and reports
Update properties files on Linux boxes in all environments
Update, enable, disable, and remove cron jobs in cron scheduler
Document and report activities in the incident management system
Troubleshoot code migration failures with dbas, middleware and development staff
Work effectively independently and in a team-oriented environment
Communicate effectively with management, customers, and other teams
Keep management and other teams apprised of code migration progress
Manage projects and monitor/track team resources
SDLC and DevOps lifecycle
Agile and waterfall deployments
Documenting work progress and provide status reports and updates
Writing and maintaining standard operating procedures and configuration management documentation
Flexible schedule after hours and weekends to complete after hour application code migrations
Collaborate with departments on improving and creating new processes
Resolved code migration issues from escalation to upper management
Manage process checklist to keep track of critical migrations from the development phase to production
Trained new staff and provide suggestions on processes
Published updated QuickFacts, Kid Fun Facts, & Population data on Censusgov website
SAS administration, updating Cubes, Metadata, libraries, information maps, reports, & tables trough SAS management console
Write, modify, and edit SAS programs in Interactive SAS on the Linux platform
Transfer files and SAS programs via FTP to and from Linux to PC
Create high level and detailed programming documentation
Tar and unzip tar files containing Oracle adf forms and reports to move to oracle 19g, 12c, 11g
Write and modify SAS programs to import and customize data for post processes and customer output
Update Data dictionary and Code book for departmental reference
Use VI or Nano editors to write /modify scripts in the Korn / Bash shells to run SAS programs
Pulled requested objects for internal and external audits
Download Department of Commerce financial scripts, forms, and reports via SFTP and deploy it to various environments
Experience with CI/CD technologies (eg GitLab/GitHub & Jenkins)
Update wallet with database tnsname connections
Windows administrative duties
Languages
English
Native or Bilingual
Timeline
IT Specialist
US Census Bureau
08.1997 - 05.2025
High School Diploma -
Largo High School
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