Darrell White

Addressing Baggage, Customer Relations and Advantage account issues of our most loyal and valuable elite customers ConceirgeKey.

• Collaborate with cross-functional teams to advocate for customer needs and drive product improvements.

• Enhanced customer retention through consistent follow-up and communication with clients.

• Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
• Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.

• Managed testing initiatives, establishing metrics, standards, methodology and necessary testing precautions and scheduling execution.
• Communicated directly with QA team to resolve user-reported problems and questions.

• Assessed security vulnerabilities by conducting thorough penetration testing, ensuring software applications were free from potential threats and risks.
• Participated actively in Agile Scrum meetings, consistently meeting sprint goals and contributing valuable insights during planning sessions.