Summary
Overview
Work History
Education
Skills
Timeline
Generic

DARRELL A. THOMPSON

Summary

Dedicated technician with expertise in cleaning and sanitation from Mall of Louisiana, adept at designing efficient cleaning schedules and maintaining professional environments. Proven ability to streamline workflows and enhance safety procedures, ensuring high-quality service delivery. Strong knowledge of floor maintenance and effective communication skills foster positive customer interactions.



Professional technician prepared for this role with strong expertise in cable installation and maintenance. Known for exceptional troubleshooting abilities, effective communication, and adherence to safety protocols. Focused on team collaboration, achieving results, and adapting to changing needs. Highly reliable, skilled in problem-solving, and driven by commitment to quality work.

Overview

11
11
years of professional experience

Work History

FLOOR TECHNICIAN

Mall of Louisiana
08.2018 - 09.2021

Designed regular daily cleaning schedules based on floor types and foot traffic. Kept the business entrance clean and professional looking at all times. Also, completed routine maintenance checks, notifying management of needed repairs.

  • Collaborated with team members to complete large-scale projects such as stripping and waxing floors efficiently.
  • Demonstrated strong knowledge of various flooring materials and appropriate cleaning methods for each type.

CABLE INSTALLATION TECHNICIAN

Grayco Cable
08.2013 - 07.2018

Installed outlets, drops, converters, modems and digital terminals. Performed troubleshooting by inspecting equipment and measuring signals to identify issues. Also, taught customers basic use of equipment based on service package and answered questions.

  • Streamlined workflow processes for faster installations by carefully organizing tools, materials, and equipment prior to each job.
  • Connected components to exterior cable systems and tested connections for adequate power and functional links.

CABLE INSTALLATION TECHNICIAN

Connect One
04.2010 - 07.2013

Installed, upgrades and provided troubleshooting services for physical cable TV, internet, telephone and alarm system equipment. Installed outlets, drops, converters, modems and digital terminals. Performed troubleshooting by inspecting equipment and measuring signals to identify issues. Completed upgrades, downgrades and wiring for businesses as well as single and multi-family residences. Also, used tools, equipment and vehicles to avoid injuries and mishaps.

  • Reduced service call-backs by accurately diagnosing and resolving cable-related issues during initial visits.

Education

Associate of Applied Science - Electronics

DeVry University
Atlanta, GA
06-1990

Skills

  • Safety procedures
  • Cleaning and sanitation
  • Floor buffing
  • Workplace safety
  • System Repairs
  • Installing Equipment
  • Device Configuration
  • Troubleshooting abilities
  • Time management
  • Conflict resolution
  • Diagnosing issues
  • Safety Awareness

Timeline

FLOOR TECHNICIAN

Mall of Louisiana
08.2018 - 09.2021

CABLE INSTALLATION TECHNICIAN

Grayco Cable
08.2013 - 07.2018

CABLE INSTALLATION TECHNICIAN

Connect One
04.2010 - 07.2013

Associate of Applied Science - Electronics

DeVry University