Darrell Roberts
Wesley Chapel,FL
Summary
Proven track record in enhancing customer satisfaction and sales outcomes, notably at AT&T. Mastered closing techniques and customer retention, boosting team performance significantly. Demonstrates exceptional problem-solving and communication skills, adept at fostering client relationships and surpassing targets. Achieved a notable increase in close rates through strategic sales tactics and effective team collaboration.
Overview
14
14
years of professional experience
Work History
Sales Closer
AT&T
Tampa, FL
09.2022 - Current
- Boosted customer satisfaction rates by promptly addressing concerns and providing tailored solutions.
- Collaborated with team members to strategize effective sales tactics, leading to increased team performance.
- Enhanced product knowledge with continuous research, ensuring accurate information was conveyed to clients.
- Streamlined the sales process for improved efficiency, resulting in higher close rates.
- Improved negotiation skills by consistently practicing and refining techniques, resulting in a higher percentage of closed deals.
- Conducted post-sale follow-up calls to ensure customer satisfaction and address any issues or concerns proactively.
Retention Specialist
Dish Network Corp
Roseland, NJ
12.2021 - 09.2022
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Built constructive customer relationships to improve loyalty and recommendations.
- Improved overall company performance by contributing to strategic planning discussions and offering retention-focused recommendations.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
Industrial Maintenance Technician
IMT
Wesley Chapel, FL
01.2019 - 12.2021
- Diagnosed, repaired and replaced faulty electrical, electronic and mechanical components to maintain plant safety.
- Operated various tools and equipment proficiently while maintaining a safe work environment at all times.
- Installed and repaired electrical and mechanical systems, equipment and machinery to maintain proper functionality.
- Performed welding tasks as needed for equipment repair or fabrication projects, adhering to strict safety guidelines.
- Enhanced equipment efficiency by performing routine maintenance and troubleshooting tasks.
- Reduced machine downtime by conducting regular inspections and identifying potential issues.
- Assisted in the installation and commissioning of new equipment, ensuring smooth integration into existing systems.
Shift Manager
Limited Brands-Victoria's Secret
Tampa, FL
09.2010 - 12.2018
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff.
- Exercised composure under pressure and in escalated customer service scenarios.
- Promoted a positive work environment through open communication and constructive feedback.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
Debt Collector
Global Trust Management
Tampa, FL
10.2014 - 10.2017
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Utilized various skip tracing tools effectively locating hard-to-find debtors, increasing opportunities for successful collections.
- Exceeded performance targets for successful debt recoveries, contributing to company''s overall financial stability.
Education
Diploma - Modeling & Acting
Barbizon
Chicago, ILN/A - Fashion & Retail Management
Art Institute of Tampa
Tampa, FLHigh School Diploma - General Education
Centennial High School
Champaign, IL05.2008
Skills
- Sales expertise
- Customer Retention
- Product and service knowledge
- Customer Service
- Closing Techniques
- Account Management
- Problem-Solving
- Attention to Detail
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Active Listening
- Effective Communication
- Self Motivation
- Adaptability
- Sales Techniques
Timeline
Sales Closer
AT&T
09.2022 - Current
Retention Specialist
Dish Network Corp
12.2021 - 09.2022
Industrial Maintenance Technician
IMT
01.2019 - 12.2021
Debt Collector
Global Trust Management
10.2014 - 10.2017
Shift Manager
Limited Brands-Victoria's Secret
09.2010 - 12.2018
Diploma - Modeling & Acting
Barbizon
N/A - Fashion & Retail Management
Art Institute of Tampa
High School Diploma - General Education
Centennial High School