Darrell W. Carter
Harrison,TN
Summary
Accomplished Consultant drives organizational improvements through leveraging expertise in research and system enhancement. Well-versed in collaborating with employees and leaders to resolve control and procedural problems negatively affecting business operations. Dedicated to cost, process and resource optimization. Experienced seven years in Management Analyst skilled in budget review, reporting, and research. Top-notch administrator with financially-savvy and organized approach. Familiar with helping business leaders understand all facets of operations.
Overview
18
18
years of professional experience
Work History
Commercial Sales Territory Account Manager
Best One Tire & Service
Chattanooga Tennessee
02 2007 - 11 2023
- Develop and successfully execute a personal sales plan to obtain new commercial account business and meet established monthly, quarterly, and yearly goals.
- Design and develop proposals and quotes that meets the customer’s needs.
- Meet with key decision makers for presentation of the proposal/quote and identify solutions for the customers.
- Actively seeking and developing new accounts.
- Handling multiple national account level customers.
- Developing and maintaining product knowledge and keeping customers up to date on products and special buying programs by attending several training seminars.
- Conducting fleet checks for customers and providing an analysis of the data collected for the customer to be able to make accurate and efficient decisions.
- Meeting and exceeding monthly, quarterly and yearly sales goals.
- Conducted market research to identify emerging trends and recommend appropriate sales strategies for the territory.
- Provided training sessions for new team members on account management techniques, leading to a more efficient workforce.
- Developed and presented talks on available products and services that could meet current business needs.
- Monitored expenses and time usage to maximize effectiveness.
- Tracked sales performance metrics regularly, adjusting strategies as necessary to meet or exceed targets.
- Drove retailer engagement, improved retailer satisfaction and earned retailer advocacy through communication and relationship management.
- Managed multiple accounts simultaneously while maintaining a high level of responsiveness to client inquiries and concerns.
- Created customized solutions in collaboration with technical teams addressing specific pain points of each client successfully.
- Streamlined internal processes, resulting in improved communication and increased efficiency among team members.
- Organized regular meetings with existing clients to address their needs and identify upselling opportunities.
- Developed long-term relationships with key decision-makers in the assigned region, resulting in repeat business.
- Leveraged social media platforms effectively for networking purposes, generating leads from untapped sources.
- Documented time, calls, and results, and submitted reports.
- Adhered to state and federal regulations covering industry activities.
- Collaborated with cross-functional teams to ensure timely product delivery and post-sales support.
- Delivered engaging presentations demonstrating product features and benefits that resonate with clients'' unique requirements.
- Analyzed competitors'' offerings and devised targeted marketing campaigns to attract potential customers.
- Achieved sales quotas consistently through strategic planning and effective customer relationship management.
- Expanded client base by identifying and targeting prospective customers within the assigned territory.
- Negotiated contracts, terms, and conditions to secure profitable deals for both parties.
- Implemented account management strategies for increased customer satisfaction and loyalty.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched competitor activity and used findings to develop sales growth strategies.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Implemented promotions and marketing campaigns to increase territory sales and brand awareness.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Attended trade shows and industry events to promote company products and services.
- Trained and mentored sales representatives in sales techniques and strategies.
- Worked with vendors and suppliers to support timely delivery of products and services.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
- Set and achieved company defined sales goals.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Negotiated prices, terms of sales and service agreements.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Built relationships with customers and community to promote long term business growth.
- Met existing customers to review current services and expand sales opportunities.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Attended monthly sales meetings and quarterly sales trainings.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Achieved or exceeded company-defined sales quotas.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Presented professional image consistent with company's brand values.
- Contributed to event marketing, sales and brand promotion.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Stayed current on company offerings and industry trends.
- Recorded accurate and efficient records in customer database.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built diverse and consistent sales portfolio.
- Maintained current knowledge of evolving changes in marketplace.
- Trained new employees on customer service, money handling and organizing strategies.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Contributed to team objectives in fast-paced environment.
- Kept detailed records of daily activities through online customer database.
Sales and Rating Regional Account Management Consultant
Unum Corporation
Chattanooga, Tennessee
07.2005 - 02.2007
- Provide personalized rate illustrations and enrollment kits for individual Disability/Long Term Care, SCO, Multi-life, and VWB products
- Work closely with Advanced Underwriting, insurance brokers and the field sales representative to determine marketable, deliverable and profitable decisions for each case
- Identify and act on opportunities for cross-selling business products, LTC, group and/or small multi-life solutions
- Manage activity database to reflect case assignment and accurate status of case activity
- Responsible for management of new-hire additions, re-enrollment and renewal activities
- Participate in focus groups to ensure Customer Satisfaction and to promote growth opportunities
- Achieved $1.8M in paid premium goal for Individual Disability and $1.4M paid premium goal for Long Term Care.
Sales Support Center Regional Manager II
Unum Corporation
Chattanooga, Tennessee
07.2002 - 01.2005
- Performed regular budget reprojections and budget analysis in excess of $500K
- Responsible for the management of 15 to 20 employees and team metrics including daily, weekly, quarterly and yearly reporting
- Implemented departmental board for Sales Goal, Trend Reports, Employee Recognition Awards and Wastage Reports
- Established an expense document system to manage departmental budget for employee promotions and performance recognition
- Tracked departmental activity to identify trends and developmental issues for future training of employees.
Sales Support Center Sr. Sales Specialist/Team Leader
07.2000 - 01.2002
- Assisting brokers in understanding our products for individual disability including some large case business
- Assisted in the development of new employees in all facets of the job
- Maintained communication across functional areas through Field Referrals, Sales Office Consultants, Pre-App Inquiry Database for Underwriting and Institutional Sales Department.
Sales/Marketing Representative
Integrated Business Systems, Inc
09.1999 - 03.2000
- Generating new business, as well as maintaining existing accounts (managed $1.5 million in accounts)
- Selling and leasing Xerox copiers, printers, and fax machines
- Conducting a “needs” analysis for clientele in order to provide the best equipment suited for their needs from an economical and efficient standpoint
- Creating presentations on various products and equipment to take out into the field for demonstrations.
Senior Customer Service Representative
02.1999 - 09.1999
- Commercial Credit
- Processed credit bureau reports, performing credit analysis and making credit decisions
- Knowledge of a wide variety of loan and insurance products including credit life and credit disability
- Booking and closing 20 loans per month
- Performing monthly collections, calling customers and sending collection letters.
Loan Specialist
Apple Mortgage Company
10.1997 - 02.1999
- Knowledge of Conforming/Non-conforming, FHA, VA, Fannie Mae, Debt Consolidation, Home Improvement, as well as Home purchases
- Acquired telemarketing techniques by obtaining sales leads through various resources (mailers and cold calling)
- Preparation of all required documents and Successful Closing estimates.
Electronics/Appliance Sales
Sears, Eagles Club
05.1993 - 05.1997
- Accomplished Top Salesperson of Brand Central in 1994, 1995 and 1996
- Eclipsed sales goals by 20%
- Attained
Electronics/Appliance Sales
R & R
09.1988 - 05.1993
- Assisted management in training of other sales personnel, including supervising and providing feedback to staff and prepared and monitored goals
- Consistently achieved 125% of sales goals; 150% of extended warranty sales goals.
01.1995
Education
Licensed
2007
Business Administration
Chattanooga State
1996
General Diploma -
Gordon Lee High
1985
Skills
- Computer Skills
- Windows XP, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Internet Explorer, MaddenCo and AS400 system
- Customer Relations
- Financial Management
- Resource utilization
- Search Engine Optimization
- Business planning
- Contract Management
- Cost controls
- Strategic planning
- Employee engagement
- Business administration
- Project Management
- Business Development
- Operations management
- Budgeting
- Negotiation
Timeline
Sales and Rating Regional Account Management Consultant
Unum Corporation
07.2005 - 02.2007
Sales Support Center Regional Manager II
Unum Corporation
07.2002 - 01.2005
Sales Support Center Sr. Sales Specialist/Team Leader
07.2000 - 01.2002
Sales/Marketing Representative
Integrated Business Systems, Inc
09.1999 - 03.2000
Senior Customer Service Representative
02.1999 - 09.1999
Loan Specialist
Apple Mortgage Company
10.1997 - 02.1999
01.1995
Electronics/Appliance Sales
Sears, Eagles Club
05.1993 - 05.1997
Electronics/Appliance Sales
R & R
09.1988 - 05.1993
Commercial Sales Territory Account Manager
Best One Tire & Service
02 2007 - 11 2023
Licensed
Business Administration
Chattanooga State
General Diploma -
Gordon Lee High