Darren Cadle
Aurora
Summary
Versatile customer service representative with extensive experience monitoring and maintaining service standards and call handling thresholds. Conscientious and personable .Team lead with strong understanding of principles and procedures relating to customer service. Committed to contributing to superior service.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Signet Jewelers
01.2022 - Current
- Replay to customers emails, chats in a timely manner
- Product knowledge
- Assist multiple people at the same time
- Finding paperwork for warranty or information on merchandise
- Proficient in using microsoft word an other internal softwear to meet customers needs
Customer Service Representative
Wells Fargo
09.2019 - 02.2021
- Resolved escalated customer service inquires and complaint to maintain satisfaction .
- Implemented company polices and procedures for business professionals.
- Monitored customer service calls to verify representatives adherence to service standards and best practices.
- Completed bi-weekly payroll for 10 employees
Sales Associate
AT&T Communications
04.2017 - 08.2019
- Handled billing and payment issues following guideline, resoling disputes properly.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Actively listened to customers, handle concerns quickly and escalated major issues promptly.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Led team meetings focused on sales techniques and product features, boosting overall team performance.
Education
High School Diploma -
Bolingbrook High School
Bolingbrook, IL05.2020
Skills
- Retail materials management complaint resolution
- Report preparation
- Recordkeeping strengths
- Communication skills
- Customer service
- phone etiquette
Timeline
Customer Service Representative
Signet Jewelers
01.2022 - Current
Customer Service Representative
Wells Fargo
09.2019 - 02.2021
Sales Associate
AT&T Communications
04.2017 - 08.2019
High School Diploma -
Bolingbrook High School
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