Darren Evangelista

Dynamic sales professional with a proven track record at Wyndham Grand Desert, excelling in upselling and dispute mediation. Adept at building rapport and solving complex problems, I consistently delivered exceptional customer experiences, driving repeat business and enhancing satisfaction. Reliable and punctual, I thrive in fast-paced environments, ensuring high-quality service and team collaboration.

• Through my volunteer experience in community outreach and event coordination, I developed a strong foundation in understanding guest needs, enhancing service delivery, and supporting team efficiency—skills that align well with Hilton Grand Vacations' commitment to exceptional hospitality. I regularly interacted with diverse individuals, gathered feedback, and identified trends to improve overall experiences. This experience sharpened my analytical thinking, customer-first mindset, and ability to transform service data into meaningful insights that support elevated guest satisfaction—qualities I’m excited to bring to a customer service and hospitality analyst role at Hilton Grand Vacations.

• I supported the marketing efforts at Café Lola by assisting with social media content creation, local outreach, and promotional strategies to enhance brand visibility. This role strengthened my ability to understand customer preferences and engage target audiences effectively. It also gave me practical insight into how data-driven marketing contributes to customer satisfaction and business growth—skills directly aligned with a hospitality-focused analyst role.