Darren Frank
Sells,AZ
Summary
Dynamic Correctional Officer with extensive experience at Tohono O'odham Nation Dept of Corrections, skilled in emergency response and conflict resolution. Proven ability to enhance facility security through vigilant monitoring and effective policy enforcement, contributing to a safer environment. Committed to inmate rehabilitation and fostering positive communication, ensuring compliance with safety protocols.
Overview
6
6
years of professional experience
Work History
Security Officer
Desert Diamond Casino
Sahuarita, AZ
01.2026 - Current
- Conducted regular monitoring of premises to safeguard the well-being of guests and staff.
- Performed systematic patrols to enhance safety and security measures within the premises.
- Facilitated prompt responses to emergencies, collaborating with local law enforcement to maintain public safety.
- Developed and enforced access control protocols to safeguard sensitive areas of the casino.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
Correctional Officer
Tohono O'odham Nation Dept of Corrections
Sells, AZ
05.2023 - 11.2025
- Monitored inmate behavior to ensure safety and security within facility.
- Conducted regular inspections of inmate living areas for compliance with regulations.
- Assisted in processing new inmates, including conducting intake assessments and orientation.
- Responded promptly to incidents, maintaining control and order during emergencies.
- Documented daily activities and reported any unusual occurrences to senior staff.
- Collaborated with team members to implement security protocols and procedures effectively.
- Participated in training sessions to enhance knowledge of safety practices and policies.
- Engaged with inmates to promote rehabilitation efforts and facilitate positive communication.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Observed behavior of residents individually and in groups.
- Completed intake paperwork, fingerprints, and searches.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
- Booked new inmates into facility and processed inmates for release.
- Interviewed inmates to obtain information and assess needs.
- Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.
- Received and accounted for personal possessions and determined inmate work assignments.
- Ensured security of facility perimeter by conducting routine patrols.
- Monitored surveillance equipment to detect and prevent unauthorized activities.
- Enhanced facility safety by conducting regular and thorough cell inspections.
- Assisted in crisis negotiations, preventing escalations and ensuring safety of inmates and staff.
- Enhanced staff training programs, leading to improved operational standards.
- Oversaw visitation sessions, maintaining order and ensuring safety of all parties involved.
- Implemented innovative inmate management techniques, leading to decrease in disciplinary incidents.
- Contributed to policy development, ensuring alignment with best practices in corrections management.
- Mitigated potential security breaches with vigilant contraband detection practices.
- Cultivated positive relations with inmates, reducing tensions and promoting safer environment.
- Bolstered team morale and cooperation through effective leadership and communication.
- Maintained detailed records of inmate behavior and activity, contributing to facility security.
- Coordinated with law enforcement agencies to ensure smooth transfer of inmates.
- Facilitated effective emergency response drills, preparing staff for potential crises.
- Enforced rules and regulations to maintain order among inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
- Conducted security checks of inmates and living areas.
- Prepared reports to document incidents and violations.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Supervised inmates during meals, recreation and other activities.
- Documented inmate behavior and activities in logbooks.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Investigated and responded to incidents of inmate misconduct.
- Assisted in intake and release of inmates.
- Provided assistance and guidance to inmates regarding daily activities.
- Established positive working relationships and maintained boundaries with resident offenders.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Responded to inquiries from inmates and other members of public.
- Received and inspected mail, property, and funds from visitors on behalf of designated inmates.
- Interviewed inmates to obtain information and evidence.
- Coordinated with other law enforcement personnel to exchange information.
- Restrained juvenile inmates when disturbances required physical intervention.
Utility Clerk/Night Crew Stocker
Bashas' Markets
Sells, AZ
07.2020 - 05.2023
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted in inventory management by restocking shelves and organizing products.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to maintain store cleanliness and organization standards.
- Monitored product expiration dates to ensure compliance with quality standards.
- Trained new staff on operational procedures and best practices for customer service.
- Implemented process improvements that enhanced workflow efficiency in daily operations.
- Led team meetings to discuss goals, performance, and strategies for improved service delivery.
- Addressed and resolved customer complaints and answered subsequent customer service questions.
- Improved customer satisfaction by efficiently addressing and resolving utility service inquiries and concerns.
- Enhanced team productivity with effective communication, coordination, and collaboration on tasks.
- Collaborated with cross-functional teams to ensure seamless operations between departments contributing to overall business success.
- Fostered a positive work environment by actively engaging with colleagues and promoting teamwork in all aspects of daily operations.
- Processed customer transactions accurately and efficiently in high-volume environment.
- Maintained knowledge of product offerings to provide informed recommendations to customers.
- Trained and mentored new cashiers on register operations and customer service best practices.
- Implemented strategies to enhance checkout speed, improving overall customer satisfaction.
- Collaborated with management to resolve customer complaints and ensure a positive shopping experience.
- Monitored cash drawer for accuracy, ensuring compliance with financial protocols and procedures.
- Assisted in inventory management by tracking sales trends and communicating stock needs to team leads.
- Developed promotional displays that increased visibility of special offers, driving additional sales opportunities.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Increased sales of promotional items by informing customers about current offers.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Enhanced shopping experience, provided product information and location assistance.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Maintained organized and visually appealing checkout area to enhance customer experience.
- Resolved customer inquiries and issues with professionalism, ensuring satisfaction and loyalty.
- Collaborated with management to implement promotional strategies, increasing sales visibility at checkout.
- Monitored inventory levels at checkout, coordinating with stock teams to ensure product availability.
- Analyzed customer feedback to identify service improvement opportunities, enhancing overall operations.
- Organized items on shelves to help customers locate products easily and quickly.
- Completed daily tasks quickly without sacrificing quality or attention to detail.
- Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
- Maintained organized and orderly front end and removed carts, baskets, and debris.
- Prevented loss by identifying fraudulent transactions and following established security procedures.
- Performed price checks for fellow cashiers, ensuring accurate pricing on merchandise for customers'' convenience.
- Utilized strong communication skills to relay pertinent information between customers and other staff members effectively.
- Developed rapport with regular customers through genuine interactions that fostered brand loyalty.
- Processed returns and exchanges efficiently, adhering to store policies while prioritizing customer satisfaction.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Promoted special offers or loyalty programs to increase sales revenue and encourage repeat business from customers.
- Worked extended hours during holidays or peak seasons to provide additional support for increased customer traffic.
- Operated multiple types of payment terminals confidently, enabling diverse payment options for patrons.
- Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
- Demonstrated knowledge of store inventory by assisting customers in locating products and offering recommendations when necessary.
- Collaborated with team members to ensure seamless store operations during busy periods.
- Followed store opening and closing procedures to keep store secure and avoid erroneously setting off security alarms
- Enhanced customer checkout experience by efficiently processing transactions and providing friendly service.
- Assisted in preparation and execution of inventory counts, contributing to accurate stock management.
- Conducted price checks for customers to expedite checkout process.
- Upheld company policies regarding returns and exchanges, ensuring customer understanding and compliance.
Education
High School Diploma -
Baboquivari High School
Topawa, AZSkills
- Trained in First aid
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Inmate supervision
- Correctional facility procedures
- Policy enforcement
- Restraint techniques
- Inmate monitoring
- Safety and security enforcement
- Search and seizure procedures
- Surveillance
- Contraband seizure
- Trained in defensive tactics
- Security procedures
Languages
English
Full Professional
Timeline
Security Officer
Desert Diamond Casino
01.2026 - Current
Correctional Officer
Tohono O'odham Nation Dept of Corrections
05.2023 - 11.2025
Utility Clerk/Night Crew Stocker
Bashas' Markets
07.2020 - 05.2023
High School Diploma -
Baboquivari High School