Sughey Sojo
North Las Vegas,NV
Summary
Diligent Security Officer with strong experience in security and outstanding customer service with 16+ years of experience monitoring casino guests, employees and vendors to maintain order and safety. Takes direction well from Leadership/Supervisors, learns and adapts quickly. Strong written and verbal communication skills. I thrive in a team environment, but can alo work well independently. I am seeking to leverage my dispatch, surveillance, incident response, and customer service skills to contribute to the New York New York security team.
Overview
17
17
years of professional experience
Work History
Security Officer
New York New York Hotel & Casino
3790 S. Las Vegas Blvd. Las Vegas, NV 89109
04.2008 - Current
- Provided excellent customer service while maintaining a visible security presence.
- Conducted routine checks and inspections to ensure a safe environment.
- Assisted in emergencies, including medical emergencies and evacuations.
- Responded promptly to alarms and incidents.
- Monitored casino floor and surveillance systems to detect and respond to security breaches.
- Patrolled assigned areas to deter illegal activities and ensure compliance with regulations.
- Prepared detailed reports on incidents and activities for management review.
- Maintained logs and records of security-related activities using the Itrak system.
- Quick decision making in high-stress situations.
- Resolve employee and guest complaints.
- Able to respond to conflicts and step in to de-escalate situations by talking to guests and employees.
- Trained new Security personnel on procedures and protocols.
- Report Writing Trained.
- Bike Trained - Bike Patrol/Sentinel patrolling the parking garage and perimeter to ensure guest and team safety.
- Dispatcher - Taking emergency calls and deciding which course of action to take. Prevent losses and damage by reporting irregularities; identifying prior trespassers; dispatching officers to calls such as domestics, escorts, and emergency situations; while identifying the proper cameras that are needed for each call.
- Performed First Aid and CPR/AED when necessary during emergency situations.
- Assisted with crowd control during large events held at the facility.
- Addressed problems quickly and reported clear information while working under minimal supervision.
Education
High School Diploma -
Bell High School
Bell, California06-1996
Skills
- Strong Communication
- Excellent Customer Service
- Bilingual (Speak,Read and Write fluent English and Spanish)
- Multi Tasking
- Security Casino Dispatcher
- Detailed Activity Logs
- Judgement and Decision Making
- Ability to handle high pressure situations with composure, discretion and professionalism
- Proven ability to defuse tense situations and manage conflicts effectively
- Security Camera Monitoring
- Report Writing
- Bike Trained
- Lost & Found trained
- Access Control
- Interior and exterior patrol
- High level of integrity
- Alarm monitoring
- Awarded Supervisor of the Quarter 2006
- Trap Wire Trained
- Diversity Champion 2009
- TAM/Alcohol Card 03/2024
- First Aid and CPR/AED certified 04/2024
- Fire Extinguisher Trained 10/2024
- Defensive Tactic and OC Spray Trained 10/2024
Timeline
Security Officer
New York New York Hotel & Casino
04.2008 - Current
High School Diploma -
Bell High School
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