Moriaha Ville
West Palm Beach
Summary
Security professional with expertise in security management and incident reporting. Enhances safety through effective surveillance and communication, fostering secure environments and strong relationships with personnel and visitors. Maintains high standards of professional integrity.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Security Officer
Dias Protection Service
West Palm Beach
06.2024 - Current
- Monitored premises to enhance safety and security of personnel and property.
- Collaborated with law enforcement during emergencies to ensure swift resolution.
- Monitored surveillance cameras and responded to suspicious activity.
- Guarded restricted areas to prevent unauthorized entry.
- Confirmed visitor identification prior to granting entry into the building.
- Maintained detailed logs of daily activities and incidents to support security operations.
- Welcomed staff and visitors at the facility entrance to ensure a friendly atmosphere.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
Hair stylist
Touched by bleu
01.2016 - Current
- Styled hair for 7+ years, fostering passion for the craft.
- Provided a range of hair services, including wigs, cuts, coloring, and glue-in applications.
- Operated hairstyling business delivering personalized services tailored to client needs.
Call center
Solar exchange
06.2019 - 08.2023
- Handled high volumes of customer interactions (inbound/outbound calls, chats, emails) to support customers, resolve issues, process orders, and provide product information.
- Delivered five- and eight-hour training sessions for corporate call center representatives, team leaders and management staff.
- Generated weekly and monthly reports highlighting key performance indicators related to call center operations.
- Ensured compliance with company policies and regulatory requirements within the call center.
Sales associate
Rainbow
09.2017 - 03.2023
- Sold products and services through customer interactions, managed sales via POS systems, handled inventory, and executed merchandising to enhance shopping experience.
- Assisted customers with product selections and provided personalized recommendations.
- Maintained product displays and ensured store organization for optimal shopping experience.
- Processed transactions accurately using point-of-sale systems and handled cash management.
Sales associates
At&t
04.2018 - 02.2023
- Handled high volumes of customer calls for support, sales, or technical issues, utilizing strong communication, problem-solving, and multitasking skills to ensure customer satisfaction.
- Delivered customer support in fast-paced call center environment, resolving inquiries and enhancing customer experience.
- Assisted customers in selecting products and services to meet their needs.
- Provided exceptional customer service through effective communication and problem-solving.
- Maintained knowledge of current promotions and offerings to inform customers effectively.
Cashier
Shells Gas Station
08.2018 - 01.2022
- Processed customer transactions and provided assistance to enhance shopping experience.
- Processed customer transactions efficiently at the gas station.
- Maintained accurate cash drawer balance throughout shifts.
- Assisted customers with fuel selection and product inquiries.
Sales associate
Carters
03.2016 - 01.2018
- Provided excellent retail customer service by warmly greeting customers, offering personalized assistance, and proactively resolving issues such as out-of-stock items with effective alternatives.
- Resolved complaints, trained staff, and managed displays to enhance customer experience and improve team communication.
- Assisted customers with product selection and inquiries.
- Maintained accurate inventory levels and product displays.
- Processed transactions efficiently at the point of sale.
Skills
- Security guard license
- Surveillance skills
- CCTV monitoring
- Surveillance monitoring
- Access control
- Incident reporting
- Crisis Management
- Security oversight
- Restricted area enforcement
- Incident Documentation
- Patrol techniques
- Visitor screening
- Inventory Control
- Stock Merchandise
- Project management
- Basic IT Knowledge
- Problem-Solving
- Strong Communication
- Clear communication
- Multi-channel communication
- Active Listening
- Detail orientation
- Team collaboration
- Conflict Resolution
- Relationship management
- Ethical Conduct
- Patrol techniques
- Visitor screening
References
- Monique Pompilus, (561) 889-1790
- Isabelle, (561) 420-3844
- Roberto Flores, (561) 475-7496
Certification
Security License class D
Timeline
Security Officer
Dias Protection Service
06.2024 - Current
Call center
Solar exchange
06.2019 - 08.2023
Cashier
Shells Gas Station
08.2018 - 01.2022
Sales associates
At&t
04.2018 - 02.2023
Sales associate
Rainbow
09.2017 - 03.2023
Sales associate
Carters
03.2016 - 01.2018
Hair stylist
Touched by bleu
01.2016 - Current