Darren Grant Jr
Winter Haven,FL
Summary
Highly motivated employee with a strong work ethic, adaptability, and exceptional interpersonal skills. Thrives in unsupervised environments and quickly masters new skills. Possesses customer service, multitasking, and time management abilities. Dedicated to providing every customer with a positive and memorable experience. Committed to meeting company needs with consistent and organized practices. Excels under pressure and adapts to new situations and challenges to enhance the organizational brand. Eager to apply organizational and time management skills in various environments and seek entry-level opportunities to expand skills while facilitating company growth.
Overview
12
12
years of professional experience
Work History
Cash Office Specialist
GEICO, Government Employees Insurance
Lakeland, FL
03.2017 - 12.2023
- Maintained records of all transactions, including cash receipts and disbursements.
- Assisted customers with payment processing and inquiries regarding their accounts.
- Performed daily balancing of cash drawers and bank deposits.
- Verified accuracy of customer account information prior to processing payments.
- Compiled current budget data from estimated revenues, expenses and prior budgets.
- Accessed financial information to answer questions and gather details about specific accounts.
- Performed financial calculations for amounts due, interest charges and balances.
- Performed bookkeeping and accounting consulting services.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Received and recorded cash, checks and transfers.
- Provided excellent customer service in a courteous and professional manner.
- Utilized various computer systems to process payments accurately and efficiently.
- Resolved discrepancies between customer accounts and the general ledger.
- Identified areas for improvement in cash handling processes and procedures.
- Analyzed financial data to ensure compliance with company policies and regulations.
- Prepared journal entries for posting into the accounting system.
- Ensured that all checks were properly endorsed before depositing them into the bank.
- Issued refunds and credit memos as requested by customers.
- Responded promptly to customer inquiries via telephone or email.
- Reviewed invoices for accuracy prior to entering data into the system.
- Participated in training sessions on new software applications related to cash management functions.
Mailroom Clerk
GEICO, Government Employees Insurance
Lakeland, FL
03.2017 - 03.2018
- Received and sorted incoming mail, packages, and courier deliveries.
- Assisted in the preparation of outgoing mail by weighing packages, affixing postage, and completing necessary documentation.
- Processed international mailings according to customs regulations.
- Checked for proper labeling on envelopes to ensure accurate delivery.
- Provided customer service assistance with inquiries regarding postal services.
- Performed data entry activities into various databases related to the processing of mail items.
- Ensured compliance with safety standards and procedures when handling large volumes of mail pieces.
- Worked closely with other departments to coordinate timely distribution of documents or materials through the mailroom system.
- Picked up bulk orders from vendors and delivered them to designated locations.
- Maintained records of all incoming, outgoing mails including date received, sent and quantity shipped.
- Conducted regular maintenance checks on equipment used in the mailroom such as printers, scanners, copiers.
- Assembled boxes, bags or containers for packing materials before shipping out.
- Provided support in organizing special events such as conferences or workshops involving mass mailing operations.
- Operated mail processing equipment and manually sorted mail.
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
- Sorted and placed materials or items on racks, shelves or bins for transport to recipient or destination.
- Sorted and placed mail on racks, shelves or in bins according to predetermined sequence.
- Obtained receipts for registered and insured mail.
- Utilized portable scanner to mark items delivered to residences and businesses, keeping records current and accurate.
Call Center Representative
Sheriff Office
Winter Haven, FL
01.2014 - 02.2017
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Attended regular training sessions on updates and changes within the industry or organization.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
Construction Worker
Dewayne grant
Atlanta, GA
05.2012 - 02.2013
- Assisted in the preparation of construction sites by clearing debris, leveling ground and erecting scaffolding.
- Operated a variety of tools to excavate, move and grade earth for foundations, trenches and roads.
- Mixed concrete, mortar and other materials to prepare building material.
Education
Some College (No Degree) -
Polk State College
Winter Haven, FLHigh School Diploma -
Kathleen Senior High School
Lakeland, FL05-2011
Skills
- Cashier Experience
- Bank Deposit Preparation
- Accurate Data Entry
- Purchase Orders
- Accounts Payable
- Data Analysis
- Data Entry
- Problem-Solving Aptitude
- Excellent Communication
- Team Building
- PeopleSoft Expert
- Bookkeeping Support
- Time Management
- Goal Setting
- Adaptability
- Analytical Thinking
- Self Motivation
- Bank Statement Reconciliation
- Organizational Skills
- Microsoft Office
- Critical Thinking
- Relationship Building
- Personal Bookkeeping
- Problem-Solving Abilities
- Handling Confidential Materials
- Teamwork and Collaboration
- Problem-Solving
- Efficient Multitasking
Timeline
Cash Office Specialist
GEICO, Government Employees Insurance
03.2017 - 12.2023
Mailroom Clerk
GEICO, Government Employees Insurance
03.2017 - 03.2018
Call Center Representative
Sheriff Office
01.2014 - 02.2017
Construction Worker
Dewayne grant
05.2012 - 02.2013
High School Diploma -
Kathleen Senior High School
Some College (No Degree) -
Polk State College