Darren Hakim
Hillsboro,OR
Summary
Dedicated Data Analyst and IT Technician, looking for a full-time work following my Bachelors in Data Science. Proven ability to extract insights from large datasets using tools like Python, R, and Excel while also managing hardware/software troubleshooting, system maintenance, and user support. Committed to delivering exceptional customer service through in-person interactions, scheduled appointments, and prompt, professional email communication.
Overview
3
3
years of professional experience
Work History
Lead Student IT Technician
USS Academic North, University of Oregon
10.2022 - Current
- Cooperated with full-time staff to identify inefficiencies within 2 major department processes and restructured processes used to manage both surplus and disposed equipment.
- Provided both in-person and online customer support to 39 of U of O's departments, assisting with device setup, distribution, and maintenance of the University's fleet of provisioned computers for both Mac OS and Windows devices.
- Trained employees and served as a technical escalation point for a team of 10 student workers.
- Creating internal reference material for training staff and documenting inventory using software such as Confluence and Microsoft SharePoint.
Education
Bachelor of Science - Data Science: Marketing Analytics
University of Oregon
Eugene, OR06.2025
Skills
- Python and R programming
- Microsoft Office and Excel
- Confluence and TeamDynamix
- Critical thinking
- Leadership skills
- Team collaboration
- Time management
- Data cleaning and SQL
- Technical support
- Customer service
- Active listening
- Data entry
ABILITIES
Languages: English, Indonesian, Japanese
Timeline
Lead Student IT Technician
USS Academic North, University of Oregon
10.2022 - Current
Bachelor of Science - Data Science: Marketing Analytics
University of Oregon
Similar Profiles
Ashley BaronAshley Baron
Front Desk Assistant at Oregon State University Academic Technology CenterFront Desk Assistant at Oregon State University Academic Technology Center
Faris AminFaris Amin
Student Technician at USS- Academic centralStudent Technician at USS- Academic central
Joshua GraingerJoshua Grainger
PEER ACADEMIC COACH at University Of North Carolina at Greensboro Academic Achievement CenterPEER ACADEMIC COACH at University Of North Carolina at Greensboro Academic Achievement Center