Darren Hertzer
Frisco,TX
Summary
Quality-driven Trainer that brings 10+ years of management and training experience continuously improving training to maximize employees performance with over 3+ years of virtual/zoom classroom teaching and facilitating. Practiced at working closely with new team members to build confidence and skills. Motivated at building rapport with employees and quickly bringing each up to speed on proper procedures and successful strategies. Friendly and personable professional with top communication and conflict resolution skills.
Overview
20
20
years of professional experience
Work History
Associate Trainer
Center For Teacher Effectiveness
10.2019 - Current
- Maintained effective, consistent communication with managers, peers and other resource groups.
- Assisted in monitoring trainee performance to identify gaps in training.
- Conducted assessments of employee understanding and performance.
- Completed training-related administrative tasks, documentation and team support.
- Accurately tracked job activities, expenses and attendance.
- Contributed to creation of training materials such as handouts, scripts and website content.
- Conducted continual research to maintain subject matter expertise for assigned programs.
- Devised new methods of imparting information in order to increase engagement and retention.
- Identified and communicated to superiors concerning opportunities for curriculum enhancement.
- Analyzed and evaluated training effectiveness and program outcomes.
- Facilitated virtual, in-person and blended learning sessions.
- Utilized variety of instructional design methodologies to create effective learning experiences.
Economics Teacher
Responsive Education Solutions
11.2021 - 12.2022
- Adhered to district policies for effective classroom management techniques.
- Recorded grades and developed accountability through bi-weekly progress monitoring.
- Adapted teaching strategies to remain inclusive to multiple learning styles.
- Implemented problem- and project-based learning initiative to cover history, government, economics and civics.
- Enhanced academic programs with innovative methodologies and collaboration and improved failing students to passing by 80%.
- Represented content using technologies and pedagogical techniques to enhance learning.
- Attended department initiatives for professional growth to meet career benchmarks.
- Exposed students to economic reasoning skills to build perspective and critical thinking skills.
- Evaluated student assignments and projects with corrective comments to guide reasoning skills.
- Planned lessons to reflect group and individual student needs utilizing creative instruction to teach individual roles of citizenship.
- Facilitated learning with aids, technology and equipment to stimulate higher-level thinking.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
Substitute Teacher
Frisco ISD
08.2014 - 06.2019
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Provided instruction for students in core subject areas.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
World Geography Teacher
Plano ISD
08.2013 - 06.2014
- Provided learning tasks and activities aligned with instructional outcomes and designed to challenge student thinking, resulting in active intellectual engagement with passing students rates above 98% .
- Organized and prepared materials for daily instruction.
- Delivered lectures on general principles of geography as well as geographical peculiarities of specific regions relating to current and historical economic and political affairs.
- Created safe and inclusive classroom environment of respect and rapport to promote positive learning experience for youth with diverse backgrounds.
- Maintained record of student academic progress for development of report cards and monitoring of academic progress over time.
- Individualized lesson plans to meet academic level of each student and entire class.
Customer Care Specialist
Experian Credit Reporting Agency
08.2011 - 08.2012
- Took ownership of customers issues to follow problems through to resolution.
- Verified accuracy of customer account information and updated when necessary.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Used exceptional communication to connect with customers, assess needs and present solutions.
- Directed customers to appropriate departments for additional support.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained and managed customer files and databases.
Senior Enrollment Advisor
Ashford University
08.2008 - 08.2011
- Advised students individually and in groups on academic programs for individual interests.
- Increased overall student enrollment by 10-20% annually
- Pointed students to relevant information about academic and personal support services available on campus.
- Helped students develop organizational, time management and study skills.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
- Empowered students through counseling and skill-building exercises.
- Advocated for students to access available resources.
- Provided resources to support students in achieving career goals.
Store Manager of Operations
Sprint
08.2003 - 06.2008
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Increased sales by 23% with special displays and promotions.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Approved regular payroll submissions for employees.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Developed and implemented successful staff incentive programs to motivate employees.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Completed point of sale opening and closing procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
Master of Arts - Secondary Education
Liberty University
Lynchburg, VABachelor of Arts - Business Management
Western Illinois University
Macomb, ILSkills
- Regulatory Requirements
- Management Training
- Instructor Training
- Innovative Training Approaches
- Coaching and Development
- Online Training
- Documentation Skills
- New Employee Training
- Curriculum Design
- Develop Training Programs
- Classroom Management
- Staff Training
Accomplishments
- Supervised team of 5 staff members.
- Documented and resolved wrong charges which led to significant refunds for customers.
- Achieved 98% adhernace by completing calls with accuracy and efficiency.
- Achieved higher sales by reducing employee absenteeism and Total CX Care Strategies
Languages
Spanish
Professional Working
Timeline
Economics Teacher
Responsive Education Solutions
11.2021 - 12.2022
Associate Trainer
Center For Teacher Effectiveness
10.2019 - Current
Substitute Teacher
Frisco ISD
08.2014 - 06.2019
World Geography Teacher
Plano ISD
08.2013 - 06.2014
Customer Care Specialist
Experian Credit Reporting Agency
08.2011 - 08.2012
Senior Enrollment Advisor
Ashford University
08.2008 - 08.2011
Store Manager of Operations
Sprint
08.2003 - 06.2008
Master of Arts - Secondary Education
Liberty University
Bachelor of Arts - Business Management
Western Illinois University
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