Darren McMichael
Detroit,MI
Summary
I possess 20 plus years of experience in bar managing, bartending, and fine dining with an extensive knowledge of wine and spirits. As a highly driven individual, I am detail oriented and effective at multitasking in demanding situations. I have been consistently recognized for my commitment to helping my team grow and succeed; and for my ability to keep them focused, aligned and connected.
Overview
16
16
years of professional experience
Work History
Co-Owner
Les Pesquies Bed and Breakfast
Toulouse, France
05.2017 - 12.2023
- Researched French cuisine and wines extensively.
- Developed daily, event, and specialty menus.
- Implemented successful business strategies to increase revenue and target new clientele.
- Delegated work to staff, setting priorities and goals.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Provided leadership and guidance to employees while fostering a collaborative environment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Store Manager
Pier One Imports
Greensboro, NC
10.2014 - 09.2017
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Established customer service standards and monitored staff compliance.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Updated and maintained store signage and displays.
- Delegated work to staff, setting priorities and goals.
- Ensured compliance with safety regulations and company policies.
- Trained and mentored associates to teach daily tasks and procedures.
- Created weekly work schedules for store personnel.
Bartender/Server Trainer
Green Valley Grill
Greensboro, NC
03.2011 - 08.2014
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Trained and developed serving team.
- Collected and organized daily till totals and tips.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Performed opening and closing duties including restocking supplies.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Exceeded customer satisfaction by finding creative solutions to problems.
Server
Chili's Bar and Grill
Winston-Salem, NC
01.2008 - 03.2011
- Greeted customers, answered questions and recommended specials to increase profits.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Set up tables in between patrons to reduce wait times.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Provided exceptional service to high volume of daily customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Trained new employees on restaurant procedures, plating, and service techniques.
Education
Cosmetology License - Hair Design
Cana School of Cosmetology
Cana, VA03-2006
High School Diploma -
Brighton High School
Brighton, MI05-1987
Skills
- Excellent customer service
- Extensive knowledge in wine and spirits
- Experienced in POS
- Menu and Cocktail Development
- Team builder/ leader
- Languages: English and French
Timeline
Co-Owner
Les Pesquies Bed and Breakfast
05.2017 - 12.2023
Store Manager
Pier One Imports
10.2014 - 09.2017
Bartender/Server Trainer
Green Valley Grill
03.2011 - 08.2014
Server
Chili's Bar and Grill
01.2008 - 03.2011
Cosmetology License - Hair Design
Cana School of Cosmetology
High School Diploma -
Brighton High School