Darren Santos
Winter Springs,FL
Summary
Versatile Bartender with 5+ years of hands-on experience using correct techniques and liquid measurements to expertly prepare alcoholic drinks. Creative and artistic team player with updated knowledge of menu items. Dedicated to providing positive customer experience to build loyal customer base.
Overview
9
9
years of professional experience
Work History
Bartender
Delaney's Tavern
Orlando, FL
08.2023 - Current
- Provide attentive and personable service to guests, understanding their preferences and tailor recommendations accordingly.
- Work efficiently in a high-volume environment, prioritizing orders and multitasking to ensure prompt service during peak hours.
- Manage cash transactions and processed payments accurately and maintaining a balanced cash drawer at the end of each shift.
- Maintain cleanliness and organization of the bar , including stocking supplies, cleaning glassware, and sanitizing surfaces
- Orchestrated food & beverage service for private events and VIP parties, ensuring seamless execution and guest satisfaction.
Bar Manager
River & Henley
New Milford, NJ
01.2022 - 04.2023
- Communicate well and use strong interpersonal skills to establish positive relationships with guests and employees.
- Efficiently resolve problems or concerns to the satisfaction of all involved parties.
- Ensure all side duties such as cleaning, garnish preparations and stocking are completed daily.
- Exhibit thorough knowledge of foods, beverages, supervisory duties and maintaining guest satisfaction.
- Supervise and coach team / new hires on service standards, drink presentation and operational processes.
High Volume Bartender
The Hive Bar & Bistro
Garfield, NJ
04.2019 - 08.2021
- Proficiency in customer service to a demanding number of customers in a fast paced environment.
- Developed reputation as an efficient service provider with accuracy.
- Demonstrate organization, communication, memory, friendliness and customer satisfaction under pressure.
- Prepared all drink orders as required and charged appropriately in a timely manner.
- Built the knowledge to work many positions as to include, expedite, server and host if needed.
- Resolved issues promptly and effectively to elevate customer satisfaction.
Infantryman
Army National Gaurd
Jersey Ci, NJ
08.2015 - 12.2018
- Constructed and maintained various weapons with 100% accountability.
- Served as an infantry team member of personnel, working several positions simultaneously.
- Upheld safety protocols in all performed tasks with no injuries or negative results.
- Aided in mobilization of vehicles, troops and weaponry.
Education
High School Diploma -
Clifton High School
Clifton, NJ06-2013
Skills
- Adaptability
- Suggestive Selling
- Spanish Speaking
- Inventory
- Time Management
- Customer service expertise
- Complex Problem-Solving
- Cocktail list development
- Identification verification
- Team training and development
Timeline
Bartender
Delaney's Tavern
08.2023 - Current
Bar Manager
River & Henley
01.2022 - 04.2023
High Volume Bartender
The Hive Bar & Bistro
04.2019 - 08.2021
Infantryman
Army National Gaurd
08.2015 - 12.2018
High School Diploma -
Clifton High School
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