Darren Scales
Bossier City,LA
Summary
Articulate professional, driven to succeed. Strategic planning and client relationship management expert. Result-oriented, strategic sales professional with eighteen years in the wireless industry.
Overview
31
31
years of professional experience
Work History
Principal Logistics Advisor
GDIT
2018.10 - Current
- Ensure procurement planning is in place for different internal programs.
- Ensuring policies and procedures are developed, improved and kept up-to-date, serve as a reference point for questions, information, and training.
- Oversee the implementation of and compliance with Government procurement procedures, policies, and management tools.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
Owner/Operator
CPR DBA Smart Repair Group of Louisiana, LLC
2017.07 - Current
- Trained and motivated employees to perform daily business functions.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
Construction Engineering Supervisor (MOS 12H)
Louisiana Army National Guard
1993.08 - 2019.01
- Demonstrated leadership skills in managing projects from concept to completion.
- Proven ability to develop and implement creative solutions to complex problems.
- Developed and maintained courteous and effective working relationships.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Developed strong communication and organizational skills through working on group projects.
- Mentored new soldiers on operating equipment, engineering, and safety.
Vice President Sales
Willis Communications DBA Advanced Communications
2010.07 - 2017.07
- Increased company growth through collaboration with sales and marketing departments.
- Clarified roles, responsibilities and expectations of staff.
- Identified and resolved issues between employees, promoting better collaboration and mutual respect.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Established performance goals for department and provided methods for reaching milestones.
- Used market insights to capitalize on key business opportunities for new advantageous partnerships.
- Monitored industry trends, keeping current on latest changes and competition in industry.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
Indirect Account Manager/Retail Account Executive
Cingular Wireless/AT&T
2001.03 - 2010.07
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Built relationships with customers and community to establish long-term business growth.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Prepared sales presentations for clients showing success and credibility of products.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Store Manager
Bellsouth Mobility/ Cingular Wireless
2000.03 - 2001.03
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Retail Sales Associate
Bellsouth Mobility
1999.02 - 2000.03
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Utilized upselling techniques to promote additional products and increase sales.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Greeted customers and helped with product questions, selections, and purchases.
Manager Trainee
Blazer Financial Services
1997.08 - 1999.02
- Managed opening and closing procedures.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
Education
Bachelor of Arts - History
Louisiana State University Shreveport
Shreveport, LA05.1997
Skills
- Sales negotiation
- Hiring
- Budget Development
- Financial Planning
- Operations Oversight
- Operations Management
- Personnel Management
- Negotiation
- Business Planning
- Staff Training and Development
Timeline
Principal Logistics Advisor
GDIT
2018.10 - Current
Owner/Operator
CPR DBA Smart Repair Group of Louisiana, LLC
2017.07 - Current
Vice President Sales
Willis Communications DBA Advanced Communications
2010.07 - 2017.07
Indirect Account Manager/Retail Account Executive
Cingular Wireless/AT&T
2001.03 - 2010.07
Store Manager
Bellsouth Mobility/ Cingular Wireless
2000.03 - 2001.03
Retail Sales Associate
Bellsouth Mobility
1999.02 - 2000.03
Manager Trainee
Blazer Financial Services
1997.08 - 1999.02
Construction Engineering Supervisor (MOS 12H)
Louisiana Army National Guard
1993.08 - 2019.01
Bachelor of Arts - History
Louisiana State University Shreveport
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