Darren Smith
Dayton,TN
Summary
Dedicated Operations Manager dedicated to employing proven methods and cutting-edge technology to meet business performance expectations. Recognized for successful implementation of measures to cut costs, streamline operations and increase productivity. Detailed approach to maintaining high threshold for business operations.
Overview
25
25
years of professional experience
Work History
Operations Manager
Action Mail Presort
Chattanooga, TN
10.1999 - Current
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Developed and implemented operational procedures to ensure quality standards are met.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Addressed customer concerns with suitable solutions.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
Education
Some College (No Degree) - Civil Engineering
Tennessee Technological University
Cookeville, TNSkills
- Production
- Program Administration
- Organizational Management
- Workflow Optimization
- Maintenance Planning
- Customer Service
- Staff Training
- Decision-Making
Timeline
Operations Manager
Action Mail Presort
10.1999 - Current
Some College (No Degree) - Civil Engineering
Tennessee Technological University
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