Darren Valdez

• Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
• Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
• Introduced management tools to create and manage virtual server computing environment.
• Adopted cost-effective, useful solutions to implement into current systems.
• Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
• Devised scripts and automation tools to improve system efficiency.
• Diagnosed and resolved hardware and software issues.

• Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
• Provisioned new software and hardware for use, following established security policies.
• Planned and implemented upgrades to system hardware and software.
• Devised scripts and automation tools to improve system efficiency.
• Designed and evaluated WAN and LAN connectivity technologies.
• Led server infrastructure development, quality assurance, staging and production systems.

currently working at unity bpo IT tec help desk. Day to day operation include trouble shooting windows (7,8and 10) operating system, as well as setting up email accounts , resting passwords for various systems, as well as many other operations in the IT realm.

Have worked for the company for 16 months and getting valuable experience in the IT field.

• Walked customers through the process of installing software onto their devices and starting up programs for the first time.
• Assisted customers by troubleshooting and resolving technical problems.
• Analyzed data trends for management team.
• Answered constant flow of customer calls with minimal wait times.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Opperated open wood fire grill.Cooked exceptional fish and seafood products.Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.Managed closing duties, including restocking items and reconciliation of the cash drawer.Consistently adhered to quality expectations and standards.Delivered exceptional, friendly and fast service.Effectively used items in stock to decrease waste and profit loss.Maintained a professional tone of voice and words at all times, including during peak rush hours.Completed opening and closing checklists according to set standards.