Taylor DuBray

Configured user accounts, permissions, and access rights according to company guidelines.

• Implemented backup procedures ensuring data integrity and availability during emergencies.
• Monitored system performance daily, identifying enhancements for optimization.
• Generated reports detailing network performance, costs, and downtime issues.
• Managed flexible schedules, promptly resolving after-hours emergencies.
• Facilitated migration of servers to cloud platforms, improving scalability and cost-effectiveness.
• Provided technical support and training to users, reducing support requests significantly.
• Conducted regular audits of IT infrastructure components to identify security vulnerabilities.
• Coordinated with vendors and company personnel to facilitate purchases.
• Spearheaded server infrastructure development, quality control, staging, and production operations.
• Analyzed equipment performance records to determine need for repair or replacement.
• Facilitated the migration of servers and applications to cloud platforms, improving scalability and cost-effectiveness.
• Administered user accounts, permissions, and access controls, enhancing security and compliance.

• Managed onboarding of over 500 new employees within 18 months.
• Facilitated provisioning of new IT equipment to enhance operational efficiency.
• Assisted in hiring processes for IT helpdesk positions to strengthen team capabilities.
• Implemented security patching protocols for Windows and Mac systems.
• Supported Tier 1 helpdesk engineers to ensure prompt issue resolution.
• Collaborated with HR to develop and revise company policies.
• Participated in team meetings to provide project updates and insights.
• Authored scripts in Batch, Python, and SSH to automate tasks.

• Served as product expert for MaritzCX business analytics software.
• Resolved customer technical difficulties and provided effective solutions.
• Monitored system performance, identifying potential issues proactively.
• Managed ticketing system, ensuring timely resolution of support requests.
• Conducted training sessions on new features, enhancing user proficiency.
• Collaborated with development teams to quickly identify and rectify defects.
• Reviewed bug reports to determine root causes and recommend improvements.
• Participated in after-hours on-call rotation, delivering 24/7 critical support.

• Delivered exceptional customer care, assisting small businesses in creating and managing web presence.
• Acted as a small business owner, identifying challenges and providing tailored solutions.
• Developed problem-solving, multitasking, and communication skills through customer service interactions.
• Diagnosed hardware, software, and network issues for effective resolution.
• Conducted training sessions for new users on website functionalities.
• Monitored website performance metrics, reporting discrepancies for prompt action.
• Managed user accounts by creating profiles and adjusting access permissions as required.
• Identified and resolved technical issues, improving overall user experience.