Darren Walsh
Highlands Ranch,Colorado
Summary
Broadcasting professional with a strong background in live broadcast operations and equipment maintenance. Proven track record of ensuring seamless transmissions and quick problem-solving. Known for effective team collaboration and adaptability to changing broadcast needs.
Overview
18
18
years of professional experience
Work History
SR SPECIALIST - CENTER SUPPORT
DIRECTV
Highlands Ranch, CO
01.2022 - Current
- Analyzed existing workflows and instituted improvements to streamline service delivery operations.
- Guided cross-functional teams to enhance project workflows, supporting organizational goals.
- Evaluated customer feedback to uncover trends and implement service quality improvements.
- Mentored junior specialists, fostering skill development and promoting knowledge sharing across teams.
- Executed comprehensive analysis of technical trends while overseeing 120-150 cases and incidents weekly across multiple case management systems.
- Leveraged leadership skills and emotional intelligence to drive customer experience improvements, utilizing data-driven insights for informed decision making.
- Assisted in reorganizing departmental structure by implementing new processes. Supported efforts to improve operational efficiency and enhance team performance.
- Break
- Analyzed high-volume technical data to identify emerging trends, reducing business impact through proactive issue resolution.
- Communicated critical, high-severity issues to stakeholders to ensure timely and accurate information flow.
- Generated comprehensive system performance reports for corporate leadership to drive strategic decision-making.
- Supported software rollouts through user acceptance testing (UAT) and bug tracking to ensure quality.
- Leveraged deep technical knowledge of software and hardware systems to resolve complex issues.
Broadcast Specialist
DIRECTV
Castle Rock, CO
10.2016 - 01.2022
- Executed daily inspections of all equipment, including IP network devices and cloud based encoder/decoder, multiplexer, modulators and more to ensure optimal server management and RF broadcast functionality.
- Assisted in identifying misaligned antennas and realigning them to designated satellites. Supported bench testing and configuration of RF equipment for production processes.
- Investigated and resolved automated system alerts to ensure operational continuity in channels and markets.
- Utilized Ineoquest, Sencore 1770 Analyzer, and Splunk to identify and rectify signal disruptions in broadcast and network systems.
- Documented and tracked on-air issues and maintenance work through systematic trouble ticket management.
- Engaged with television stations, telecommunications companies, and other providers to confirm broadcast status.
- Conducted daily assessments of channel performance and monitored for errors to maintain system reliability.
- Monitored maintenance and on-air issues, supplying local and regional field engineers with critical updates to enhance service efficiency.
- Coordinated movement of network traffic to support uninterrupted service and operational stability.
- Streamlined visual content on website by systematically replacing obsolete images with contemporary alternatives.
- Leveraged communication software to coordinate and facilitate bridge calls among diverse groups.
Technical Escalations Specialist
DIRECTV
Highlands Ranch, CO
08.2012 - 10.2016
- Analyzed and prioritized high-volume technical reports to identify emerging trends and minimize business/customer impact.
- Validated and communicated critical, high-severity technical issues to stakeholders and leadership, ensuring accurate and timely information flow.
- Developed comprehensive, recurring reports to inform corporate leadership on system performance and trend analysis.
- Leveraged deep working knowledge of historical, current, and future DIRECTV equipment, apps, and software to troubleshoot complex issues.
Education
High School Diploma -
Highlands Ranch High School
Highlands Ranch, COSkills
- Innovation management
- Analytical thinking
- Documentation management
- Customer relations
- Technical communication
- Quality assurance
- Management collaboration
- Root-cause analysis
- Quality assessment
- Machinery maintenance
- Team collaboration
- Technical troubleshooting
- Data analysis
- Teamwork and collaboration
- Problem-solving abilities
- Attention to detail
- Multitasking
- Reliability
Timeline
SR SPECIALIST - CENTER SUPPORT
DIRECTV
01.2022 - Current
Broadcast Specialist
DIRECTV
10.2016 - 01.2022
Technical Escalations Specialist
DIRECTV
08.2012 - 10.2016
High School Diploma -
Highlands Ranch High School