Darren Webb
Brampton, Huntingdon,United Kingdom
Summary
Cert CII Qualified professional with over 30 years of experience in the insurance industry, offering a wealth of knowledge and expertise across various personal lines products. Demonstrates excellent customer service skills and proficiency in sales coaching techniques, alongside a thorough understanding of GDPR and FCA regulations. Committed to maintaining safety standards as a Fire Warden and First Aid Trained individual, with a focus on delivering exceptional service and driving business success.
Overview
32
32
years of professional experience
6
6
years of post-secondary education
Work history
Senior sales consultant
Lifesure Ltd / AJG Gallagher Insurance Brokers Ltd
St Neots, Cambridgeshire
2014.08 - Current
- Streamlined sales process to enhance productivity and efficiency.
- Achieved targets consistently while working efficiently and compliantly
- Boosted customer satisfaction with personalised care and follow-ups. Feefo customer ratings consistently 5/5
- Resolved customer complaints promptly, maintaining company reputation.
- Liaised effectively with other departments for seamless operations.
- Developed best practice in sales (new business and renewals), customer service and compliance.
- Assisted with claims first notifications including liaising with insurers/claims handlers/adjustors
- Negotiated with Insurers for customer referrals
- Integrated book of business from another broker to ourselves over a 12 month period
- Acted as a Role Model demonstrating technical knowledge, professionalism and integrity and as a referral point within the business
Sales Advisor
Lifesure Ltd
St Neots, Cambridgeshire
1993.10 - 2014.08
- Provided quotes and arranged new business for personal lines insurance (motor and home) as well as specialist motor, home, leisure and travel policies
- Processed customers renewals for all products
- Quoted and processed mid term adjustments for all products competently and compliantly
- Handled all customer enquiries across all products
- Input renewal data and invited policy renewals across all products
Education
A-Levels - Mathematics, Chemistry, Physics
Ernulf Sixth Form Academy
St Neots 1991.09 - 1993.05
GCSEs - Mathematics, Science, Advanced Science, English Lang, English Lit, Geography, French,CDT, Humanities
Ernulf Community School
St Neots 1986.09 - 1991.07
Skills
- Cert CII Qualified
- Over 30 years experience in the Insurance industry
- Wealth of knowledge and expertise across many Personal Lines products
- Excellent Customer Services skills
- Sales coaching techniques
- Technical sales expertise
- Conflict Resolution
- Self Motivated
- Understanding of GDPR Regulations
- Understanding of FCA Regulations
- Fire Warden
- First Aid Trained
Affiliations
- Snooker, Pool, Darts, Sports fan especially football & Formula 1, Walking, Birdwatching, Reading, Listening to Music, Quizzes
Timeline
Senior sales consultant
Lifesure Ltd / AJG Gallagher Insurance Brokers Ltd
2014.08 - Current
Sales Advisor
Lifesure Ltd
1993.10 - 2014.08
A-Levels - Mathematics, Chemistry, Physics
Ernulf Sixth Form Academy
1991.09 - 1993.05
GCSEs - Mathematics, Science, Advanced Science, English Lang, English Lit, Geography, French,CDT, Humanities
Ernulf Community School
1986.09 - 1991.07