Darren Dante' Bonner
Tallahassee,FL
Summary
Dynamic Educational Outreach Coordinator with the Florida Commission on Human Relations, adept at fostering partnerships and delivering impactful training on civil rights. Skilled in online training facilitation and strong communication, I enhance public understanding of anti-discrimination protections, driving engagement and advocacy initiatives that support enforcement goals.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Educational Outreach/Training Coordinator
Florida Commission on Human Relations
03.2020 - Current
- Responsible for leading the agency's education, community engagement, and public awareness initiatives.
- Develops and delivers training programs on civil rights in the areas of Employment, Fair Housing, Public Accommodations, and State Whistleblower Retaliation.
- Fosters partnerships with stakeholders across government, business, and community sectors.
- Oversees strategic outreach efforts to promote the agency's mission to increase public understanding of anti-discrimination protections.
- Builds relationships that support the agency's enforcement and advocacy goals.
Customer Service/Intake Manager
Florida Commission on Human Relations
12.2014 - 03.2020
- Led a team of intake coordinators, ensuring all tasks were completed accurately and on time to meet organizational goals.
- Oversaw complaints being assigned to Investigative and Legal Units in different stages of the service delivery process through clear communication and collaboration.
- Established productive relationships with external partners at the federal and state agencies across the the country, legal offices, and community organizations to facilitate smooth client transitions into our services.
- Developed training materials for new staff, ensuring consistency in knowledge and understanding of the intake process.
- Streamlined the intake process by implementing new protocols and procedures, resulting in increased efficiency and client satisfaction.
Investigator Specialist I/II
Florida Commission on Human Relations
01.2000 - 12.2014
- Documented findings and prepared detailed reports.
- Conducted thorough face-to-face interviews with employers, Complainants and witnesses, and documented investigative findings.
- Collected, analyzed and interpreted information, documentation associated with investigations.
- Collected information pertaining to Employment, Public Accommodations, and Whistleblower Retaliation complaints and performed investigations to resolve cases.
Customer Service Representative/Mediator
Florida Commission on Human Relations
05.1997 - 01.2000
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled incoming calls efficiently and directing them to the appropriate unit/staff employees
- Responded to customer requests for products, services, and company information.
- Facilitated mediation conferences between Complainants and Respondents to resolve complaints through a mutually agreed settlements.
Education
Bachelor of Arts - Business Administration
Florida Agricultural And Mechanical University
Tallahassee, FL04-1997
Skills
- Strong communication skills
- Guiding professional development
- Online training facilitation
- Effective presentation skills
Certification
- Lean Six Sigma Certification (LSS) - Green Belt
Timeline
Educational Outreach/Training Coordinator
Florida Commission on Human Relations
03.2020 - Current
Customer Service/Intake Manager
Florida Commission on Human Relations
12.2014 - 03.2020
Investigator Specialist I/II
Florida Commission on Human Relations
01.2000 - 12.2014
Customer Service Representative/Mediator
Florida Commission on Human Relations
05.1997 - 01.2000
Bachelor of Arts - Business Administration
Florida Agricultural And Mechanical University
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