Darrian Andrews
Lancaster,TX
Summary
Compassionate and focused Medical assistant / Customer service rep. with a highly effective style of communication . One who demonstrates strong time management, a caring nature and strong advocacy to patient/customer needs to ensure quality and excellence. Seeking employment within a company I can grow with for the years to come.
Overview
13
13
years of professional experience
Work History
Front and Back Office Medical Assistant
Centenary Family & Urgent Care
Dallas, Texas
03.2023 - 03.2024
- Coordinated referrals to specialists or other healthcare professionals when needed.
- Administered injections, vaccinations, and medications as directed.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Collected samples from patients for laboratory testing purposes.
Grocery Stocker
Walmart Neighborhood Market
Cedar Hill, Texas
05.2019 - 06.2022
- Assessed floor displays to restock merchandise.
- Maintained current and accurate inventory with cycle counts and audits.
- Rotated and faced product displays for optimal visual appeal.
- Greeted customers and retrieved requested products to drive satisfaction.
Administrative Assistant
Silver Leaf Resorts
Forth Worth, Texas
09.2015 - 12.2018
- Responsible for leading tours of the resort facility. Giving presentation of vacationer ownership programs, Explaining and selling program benefits.
- Perform collection calls and/or correspondence in a timely manner. Provide customer service regarding collection issues.
- Sales, marketing, customer service and communications.
- Enlist the efforts of senior management when necessary to accelerate the collection process.
Customer Service Representative
Derm One
Irving, Texas
06.2011 - 08.2015
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Placed online orders for customers shopping online.
- Worked through three different systems with TPK.
- Escalated issues on pending orders and also orders that were on operator holds.
Bakers Assistant
Barbara's Bakery
Grand Prairie , TX
03.2012 - 12.2014
- Prepared pastry creams, fillings, icing, chocolate mousse and other components used in decorating and filling baked goods.
- Organized raw ingredients and supplies in storage areas, moving, and sorting large bags of flour and sugar, containers of cooking oil and other ingredients.
- Set up fresh baked goods in front display, organizing for visibility and to showcase daily specials or items with limited availability or shelf-life.
- Provided excellent customer service when taking orders at the counter.
- Kept track of inventory levels of flour, sugar, butter.
Education
GED -
Online Graduate
05-2023
Medical Assistant
Peloton College
Arlington, TX05-2023
Skills
- Excellent customer service and communication skills
- Expert in analytical and critical thinking
- Blood draw and lab sample collection, ID/IM injections, EKG & basic lab procedure skills
- Excellent Front office, assistant skills
- Scheduling, Referral Coordinating, Clinical note chart up-keeping /EMR entry
- Positivity, Drive, Dedication
Timeline
Front and Back Office Medical Assistant
Centenary Family & Urgent Care
03.2023 - 03.2024
Grocery Stocker
Walmart Neighborhood Market
05.2019 - 06.2022
Administrative Assistant
Silver Leaf Resorts
09.2015 - 12.2018
Bakers Assistant
Barbara's Bakery
03.2012 - 12.2014
Customer Service Representative
Derm One
06.2011 - 08.2015
GED -
Online Graduate
Medical Assistant
Peloton College