Dynamic leader with a proven track record at Chik-Fil-A, adept in reducing food waste and enhancing team performance. Excelled in leadership and team building, alongside efficient multi-tasking. Spearheaded training programs and fostered strong relationships, significantly boosting sales and customer satisfaction. Skilled in food presentation and conflict de-escalation, ensuring top-notch service and operational excellence.
Overview
8
8
years of professional experience
Work History
Kitchen Director
Chik-Fil-A
11.2021 - Current
Reduced food waste by closely monitoring inventory levels and implementing proper storage techniques.
Developed comprehensive training programs for new hires, ensuring consistent quality across all kitchen staff members.
Skillfully managed time-sensitive tasks during high-volume services, ensuring timely preparation of each dish without sacrificing quality standards.
General Manager
Blackjack Pizza Denver
02.2018 - 11.2021
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Field Supervisor
American Paintball Coliseum
04.2017 - 02.2018
Promoted company offerings through engaging social media posts that showcased exciting gameplay moments, resulting in increased bookings.
Provided a positive experience for new players by offering helpful advice on equipment usage and gameplay tactics.
Managed inventory of rental equipment, ensuring proper functionality while minimizing repair costs over time.
Increased customer satisfaction by providing assistance with gear, field layout, and game strategies.
Improved overall efficiency by assisting in scheduling games and coordinating events for large groups.
Developed strong relationships with local schools and community organizations to boost outreach efforts and attract new clientele.
Assisted in maintaining accurate records of game results, contributing to streamlined league management processes.
Contributed to the growth of returning clientele with exceptional customer service and thorough knowledge of paintball fundamentals.