Summary
Overview
Work History
Education
Skills
Hobbies
Languages
Timeline
Generic

Darrian Smith

Nampa,Idaho

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

8
8
years of professional experience

Work History

Customer Service Associate

Norco Medical
07.2022 - 10.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Kept detailed records of customer interactions to track and resolve issues quickly.
  • Maintained up-to-date knowledge of product and service changes.

Events and Retail Associate

St Alphonsus Regional Medical
01.2019 - 03.2022
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Assisted Chefs with daily meal prep
  • Handled temperature screenings for guests
  • Set up meeting rooms for Doctors and hospital staff

Lifeguard

Roaring Springs
03.2016 - 10.2018
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Provided friendly customer service to guests and addressed concerns.
  • Monitored safety of guests in and around swimming pool.
  • Attentively monitored swimmers to identify distress.
  • Responded to emergency situations in a timely, efficient manner.
  • Cleared pool areas of debris and hazardous objects to increase safety.
  • Inspected pools and pools areas for adherence to safety protocols.
  • Trained new lifeguards on safety procedures and protocol.
  • Enforced park rules in addition to park security

Education

Bachelor of Science - Political Science

Boise State University
Boise, ID
10.2024

Bachelor of Science - Communications

College of Western Idaho
Nampa, ID
10.2024

High School Diploma -

Rocky Mountain High School
Meridian, ID
05.2019

Skills

  • Customer Support
  • Regulatory Compliance
  • Appointment Scheduling
  • Account Updating
  • Product Knowledge

Hobbies

I don't get out much outside of work and friends. In the time im not doing these things, i enjoy reading and writing light novels as well as creating various written pieces of music.

Languages

Russian
Professional Working
English
Native or Bilingual

Timeline

Customer Service Associate

Norco Medical
07.2022 - 10.2023

Events and Retail Associate

St Alphonsus Regional Medical
01.2019 - 03.2022

Lifeguard

Roaring Springs
03.2016 - 10.2018

Bachelor of Science - Political Science

Boise State University

Bachelor of Science - Communications

College of Western Idaho

High School Diploma -

Rocky Mountain High School

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Darrian Smith