Darriana Ackison
Columbus,OH
Summary
Customer-focused finance professional with five years of experience in banking, auto finance, and customer support. Skilled at helping customers understand financial products, resolving concerns, and building strong relationships. Experienced working in fast-paced environments, handling sensitive information, and providing professional service through phone and account support channels.
Overview
5
5
years of professional experience
Work History
Finance Associate
Wells Fargo
01.2021 - 01.2024
- Assisted customers with banking products, account services, and financial inquiries.
- Educated customers on products and services that met their financial needs.
- Resolved customer concerns while maintaining professionalism and accuracy.
- Maintained account records and customer information.
- Utilized Microsoft Office and internal banking systems to support daily operations.
- Built trust and long-term customer relationships through excellent service.
Auto Finance Representative
Ohio Valley Bank
01.2019 - 01.2021
- Assisted customers with auto loan applications and financing options.
- Handled inbound and outbound customer communications regarding loan services.
- Guided customers through financing processes and explained payment options.
- Maintained accurate loan documentation and account records.
- Resolved customer concerns and provided timely solutions.
- Worked effectively in a fast-paced environment while meeting service goals.
Education
High School Diploma - undefined
South Point High School
South Point, OhioSkills
- Customer Service & Relationship Building
- Financial Services & Auto Finance
- Inbound & Outbound Call Support
- Problem Solving & First-Call Resolution
- Microsoft Office & Google Workspace
- Multitasking & System Navigation
- Professional Communication
- Account Support & Customer Education
- Time Management & Organization
- Team Collaboration & Adaptability
Additional Qualifications
- Five years of experience in financial services
- Two years of auto finance experience
- Strong customer service and communication skills
- Experience working with multiple systems and databases
- Proficient in Microsoft Office and Google Workspace
- Ability to work independently and as part of a team
Timeline
Finance Associate
Wells Fargo
01.2021 - 01.2024
Auto Finance Representative
Ohio Valley Bank
01.2019 - 01.2021
High School Diploma - undefined
South Point High School