Corrina Walker
Chandler,AZ
Summary
Results-oriented operations professional with 10+ years of experience in sales, customer relations, and operational efficiency. Skilled in staff supervision, training, and delegation, with expertise in inventory management, lead sourcing, and process improvement. Proven track record of driving productivity, reducing costs, and managing high-performing teams.
Overview
13
13
years of professional experience
Work History
Finance Specialist
Arizona State University, ASU
Tempe, AZ
07.2024 - Current
- Provide personalized financial guidance and recommendations to enhance financial well-being based on individual profiles adhering to institutional policies and partnership agreements
- Support account maintenance and resolve service-related issues efficiently
- Explain loan products, requirements, and application processes to prospective borrowers
- Evaluate creditworthiness and assess financial risk in compliance with regulations
Billing Specialist
Aurora Payments
Tempe, AZ
09.2022 - 05.2024
- Managed a book of business by monitoring accounts, resolving billing discrepancies, and ensuring account accuracy
- Responded to billing inquiries with timely, customer-focused support to enhance satisfaction
- Reconciled accounts receivable to the general ledger and identified discrepancies
- Processed partner and vendor alerts while maintaining accurate, up-to-date records
- Developed secure filing systems and supported departmental projects and resource coordination
HR- Cases Resolution Specialist
Actalent
08.2021 - 09.2022
- Assessed, defined & document scope of projects.
- Resolve escalated tickets & discrepancies using system analytics, documentation, testing & user supported platforms.
- Staff guidance to support human resources policies, procedures, programs & labor relations.
- Improved office efficiency by managing internal communications & correspondence.
- Collected & enforced benefits, compensation, contracts & compliance.
- Migrated legacy HRIS system to new technology to minimize business impacts.
Hosting Sales & Support Consultant
GoDaddy
01.2017 - 08.2021
- Resolved technical issues across hosting platforms (cPanel, WordPress, Plesk, FTP, MySQL) while navigating multiple systems
- Delivered consultative sales via inbound calls, consistently meeting performance and revenue targets
- Maintained in-depth product knowledge to recommend tailored solutions based on customer needs
- Provided efficient, high-quality support while exceeding customer service and metric-driven performance standards
Sales Representative/Training Manager
Action Time
01.2013 - 01.2016
- Increased profits by delivering exceptional customer service and analyzing sales reports
- Developed new business opportunities through strategic networking and community engagement
- Built and maintained long-term client relationships while educating customers on product benefits
- Supervised and coached small teams, evaluating performance and providing constructive feedback
- Managed a productive, supportive work environment and maintained accurate financial and operational records
Education
Bachelor of Science - Genetics, Cell & Developmental Biology
Arizona State University
Tempe, AZ05-2027
Skills
- Staff Management, Training & Team Leadership
- Sales & Account Management
- Customer Service & Relationship Building
- Marketing, Inventory & CRM Systems
- Administrative Support, Budgeting & Reporting
- Problem Solving, Risk Assessment & Cross-Department Collaboration
Timeline
Finance Specialist
Arizona State University, ASU
07.2024 - Current
Billing Specialist
Aurora Payments
09.2022 - 05.2024
HR- Cases Resolution Specialist
Actalent
08.2021 - 09.2022
Hosting Sales & Support Consultant
GoDaddy
01.2017 - 08.2021
Sales Representative/Training Manager
Action Time
01.2013 - 01.2016
Bachelor of Science - Genetics, Cell & Developmental Biology
Arizona State University