Katie Britton
Katy
Summary
Exceptional Operations Team Manager focused on successful team building with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Reliable team player committed to building high-performing teams.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Finance Specialist
Katy Independent School District
04.2023 - Current
- Pleasantly greeted all office visitors and asked open-ended questions to determine needs.
- Maintained accurate records of all absences, truancy issues and disciplinary actions.
- Input daily attendance information into office database for 816-student school.
- Checked records for accuracy and completeness, and corrected errors.
- Skilled at working independently and collaboratively in a team environment.
Operations Team Manager
Karis Management Group
12.2020 - 12.2022
- Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Investigated and resolved departmental non-conformances.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Uninstalled/Reinstalled software, granted permissions and helped with basic technical issues with Network, VPN and modem issues with hardware for employees on my team.
Certified Phlebotomist Technician
Quest Diagnostics, Patient Services
02.2010 - 12.2020
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Used personal protective equipment correctly to protect coworkers and patients.
- Packaged and shipped specimens to central lab daily.
- Monitored patients for reactions and verified sample quality.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Promoted mission, vision and values of organization and trained new clinical staff in phlebotomy procedures.
- Basic troubleshooting on computer system, centrifuge, and wasp machine when it wasn't functioning correctly.
Education
Certificate - Lab Assistant/Phlebotomy/EKG Screenings
Medical Skills For Life
Las Vegas06.2016
High School Diploma -
Options For Youth-Victorville Charter High School
Pasadena, CA05.1999
Skills
- Responding to Difficult Customers
- Maintaining Compliance
- Issue and Complaint Resolution
- Onboarding and Orientation
- Inventory Management
- Focus and Follow-Through
- Originality and Creativity
- Operational Efficiency
- Staff Training
- Policy Development and Enforcement
- Staff Management
- Efficient and Detail-Oriented
Certification
- MLA - Medical Laboratory Assistant
- National Certified Phlebotomist (since 2016)
Timeline
Finance Specialist
Katy Independent School District
04.2023 - Current
Operations Team Manager
Karis Management Group
12.2020 - 12.2022
Certified Phlebotomist Technician
Quest Diagnostics, Patient Services
02.2010 - 12.2020
- MLA - Medical Laboratory Assistant
- National Certified Phlebotomist (since 2016)
Certificate - Lab Assistant/Phlebotomy/EKG Screenings
Medical Skills For Life
High School Diploma -
Options For Youth-Victorville Charter High School
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